Originally Posted by brimart
Tried that, still no go... If I do a "hard reset" will that take care of it? Also, how do I do a hard reset? Sorry for all the noob questions!
Zerog gave you the correct answer. Did you login to the BIS site? You simply need to create your wife and account and just enter your PIN and IMEI into the old account.
A hard reset = Battery pull while the device is on.