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Old 07-06-2008, 09:48 AM   #1 (permalink)
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I just installed 4.5.0.42 on my 8110 and none of the emails are coming through as HTML.

In OPTIONS>EMAIL SETTINGS I have HTML Email to YES, and download images automatically.

Even when I get an email and read it, I do not see a download images option in the pull down menu.

Any ideas???

Thanks.
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Old 07-06-2008, 09:51 AM   #2 (permalink)
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have you resent your service books from your BIS site?
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Old 07-06-2008, 09:52 AM   #3 (permalink)
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Quote:
Originally Posted by NickfromIL
have you resent your service books from your BIS site?
Yes I have.
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Old 07-06-2008, 09:56 AM   #4 (permalink)
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When you open an email thats supposed to have pictures in it, have you tried going directly on top of the image and hitting the menu key? I know that when I get HTML email that doesn't have images, I dont get the option.
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Old 07-06-2008, 09:59 AM   #5 (permalink)
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Originally Posted by NickfromIL
When you open an email thats supposed to have pictures in it, have you tried going directly on top of the image and hitting the menu key? I know that when I get HTML email that doesn't have images, I dont get the option.
Yes I have tried that with no luck. I am really stumped on this one.
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Old 07-06-2008, 10:01 AM   #6 (permalink)
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I'm assuming you've tried a battery pull?

I don't know what to tell you on this one. Maybe make a backup of your device and try reloading the OS.
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Old 07-06-2008, 11:37 AM   #7 (permalink)
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--Delete the current email service books from your BlackBerry.
--reboot the BlackBerry
--confirm they are no longer on the BlackBerry.
--resend from you BIS.
--See your Activation message, confirm the new service books are present on the BlackBerry.
--try again.
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Old 07-06-2008, 04:14 PM   #8 (permalink)
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Quote:
Originally Posted by JSanders View Post
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--Delete the current email service books from your BlackBerry.
--reboot the BlackBerry
--confirm they are no longer on the BlackBerry.
--resend from you BIS.
--See your Activation message, confirm the new service books are present on the BlackBerry.
--try again.
You are the man! I posted this on this forum and a competing forum (which I'll not mention by name ;) )and your are the only one who suggested deleting the service books. That worked when all else failed. I was abou ready to trash my berry.

Thanks again.
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Old 07-07-2008, 10:47 AM   #9 (permalink)
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For future refeRence, how do you delete service books?
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Old 07-07-2008, 10:49 AM   #10 (permalink)
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Options > Advanced > Service Books. Highlight the unwanted one > Menu > Delete.
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