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Old 07-08-2008, 12:05 PM   #1 (permalink)
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Default New BB 8110 and desktop software, cant get it to sync with Outlook?

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I had a Pearl 8100 all last year and loved it.

I upgraded to a 8110 last week and still love it, Installed the new software and did the 'switch device wizard' and all went perfect.

Plugged it in today to sync my calendar and the new desktop software wont find outlook??

desktop version is 4.3.0.17

any ideas as this is quite a major problem if i cant get it to sync.

Thanks
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Old 07-08-2008, 12:41 PM   #2 (permalink)
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it was being the same way with me. i nevfer used it really, but tried to back up mmy calander and sync some stuff. re-installing it should work
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Old 07-08-2008, 12:42 PM   #3 (permalink)
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Your new device has a different PIN number and you must therefore setup your sync for *this* device. I don't believe your old sync settings will transfer to the new device even though you used the wizard.
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Old 07-08-2008, 12:46 PM   #4 (permalink)
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sorry i should have explained more. I have been through the desktop software settings for the sync and when i click on calendar it opens a box and gives me a selection of things i can sync with and outlook is not in the list (the list only actually consists of 1 item which i have never heard of before)
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Old 07-08-2008, 12:51 PM   #5 (permalink)
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Ahh... it could be then that support for your version of office has dropped off. I think it was DM version 4.3 that announced you must have office 2003 or above.

You may try downgrading your desktop manager to see if you can get sync support back
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Old 07-08-2008, 03:14 PM   #6 (permalink)
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ah bugger... will the old desktop software still work with the newer 8110 though? if so i'll just put the software from my old pearl back on.
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Old 07-08-2008, 03:24 PM   #7 (permalink)
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Yes 4.2 with SP2 will support your 8110.
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Old 07-09-2008, 07:20 AM   #8 (permalink)
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ok next problem... just uninstalled the software that came with the 8110 and installed 4.2 SP2 from a download from the blackberry site (couldnt find my old disk).

But the drivers from the 8110 have also been removed and it doesnt want to install JUST the drivers from the current CD!?!

And i cant find where to download JUST the drivers for the 8110 from??

any ideas?

thanks again
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Old 07-09-2008, 03:31 PM   #9 (permalink)
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anyone have any ideas? i uninstalled everything and installed it again and when i go into the connection menu it says cannot find device.

how good is blackberrys support service? i dont want to spend hours on the phone to some guy in india who is reading from a prompt sheet asking if i have defragmented my c drive.

thanks in advance
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