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Old 07-23-2008, 02:39 PM   #1 (permalink)
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Default App Error 523 while upgrading OS

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I was in the middle of upgrading my 8100 to the latest OS (4.5.0.52) when Desktop Manager reported an error. It had already backed up the BB and was reinstalling everything when it happened. Now my BB says "App Error 523" and it won't do anything else. Also, my computer is no longer recognizing the BB when I plug it in. What do I do?
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Old 07-23-2008, 02:43 PM   #2 (permalink)
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You will need this:
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
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Old 07-23-2008, 03:11 PM   #3 (permalink)
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Originally Posted by JSanders View Post
Thanks. I managed to make that work, and I'm trying to reinstall the OS now. I assume I probably lost everything I had before (applications, calendar, phonebook, etc.). Is there any way to get that stuff back?
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Old 07-23-2008, 03:13 PM   #4 (permalink)
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If you had a backup, yes.

When completed loading, go to Desktop Manager > Backup/Restore > Advanced and restore those items you need.

Good luck, sorry to hear.
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Old 07-23-2008, 03:18 PM   #5 (permalink)
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Originally Posted by JSanders View Post
If you had a backup, yes.

When completed loading, go to Desktop Manager > Backup/Restore > Advanced and restore those items you need.

Good luck, sorry to hear.
I'm pretty sure it had alreadyt backed everything up before it tanked. Let's hope so. If not, I've still got all my contacts in Outlook, and it won't be that big of a deal to re-install my third party apps. More of a pain than anything.
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Old 07-23-2008, 03:19 PM   #6 (permalink)
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An OS load does do a backup first... search for "*.ipd* on your PC... the most recent.
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Old 07-23-2008, 03:34 PM   #7 (permalink)
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An OS load does do a backup first... search for "*.ipd* on your PC... the most recent.
I'm having some trouble with the search option on my PC. Where's the directory where .ipd files usually get stored?
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Old 07-23-2008, 03:39 PM   #8 (permalink)
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It could vary, but defaults to:

C:\Program Files\Research In Motion\BlackBerry

also, if you search option on your PC gets repaired you might look for any files named:
"LoaderBackup*.*" without the " marks, of course.
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Old 07-23-2008, 03:42 PM   #9 (permalink)
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Quote:
Originally Posted by JSanders View Post
It could vary, but defaults to:

C:\Program Files\Research In Motion\BlackBerry

also, if you search option on your PC gets repaired you might look for any files named:
"LoaderBackup*.*" without the " marks, of course.
I found it! It was in My Documents. Restoring right now (fingers crossed).
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Old 07-23-2008, 03:44 PM   #10 (permalink)
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Good luck, you'll be fine.
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Old 07-23-2008, 03:53 PM   #11 (permalink)
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JL_Cmder isn't always necessary with app error 523. 523 is usually caused by a 3rd party app that isn't compatible. Many times you can plug the device in to the PC, open application loader while the hourglass is spinning and remove 3rd party apps until you find the one causing the problem.
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