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Old 07-29-2008, 01:37 PM   #1 (permalink)
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Angry Two Pearl 8120s. both running os 4.5 - One recieves HTML emails, the other does not

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I have two 8120s on Tmobile, both running os 4.5.0.44. One receives HTML perfectly, but not on my tmo.blackberry.net account, only from my POP mail account. The other one will not receive email on either account (TMO or POP).

I have tried sending it service books many times. The email options settings are set to "Enable HTML Email" for all accounts.

Does anyone have any advice?

Jim
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Old 07-29-2008, 02:02 PM   #2 (permalink)
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Wirelessly posted (BlackBerry 9000 4.6.0.67)

Delete all service books from the second device except provisioning and any BES books. Then resend the service books after a battery pull.
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Old 07-29-2008, 03:11 PM   #3 (permalink)
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Thanks, I'll try that later today and let you know if it works...Jim
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Old 07-30-2008, 03:32 PM   #4 (permalink)
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Thanks. That worked perfectly!! I did discover through this process that the tmo.blackberry.net accounts do NOT support HTML email.

Jim
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