I have the original Pearl and It keeps shutting off randomly. I had issues for a while 2 months after I got it. I took it to an AT+T store and they said that it was working fine, cleaned the battery contacts and said it was good to go. It worked fine for many months. I am now with in 2 months of the warranty being over and it is having problems again. I called and got a replacement phone under the 1 year warranty. I transfered all my settings using the blackberry desktop manager ver 4.3. The new phone they sent me is doing the same thing as my broken one I am RMA'ing.
I went to an AT+T store tonight and they said that it was working fine. I told him about the issues and asked if I should get a new battery since the same one was used in both phones. He said that the battery would only be the problem if it wasn't holding a charge. It is holding a charge so he said it must be the phone. His suggestion was to RMA this phone too. He said that once you have RMA'ed the same phone about twice or more you can talk to them about gettting a totally different phone.
I am not sure what I should do. If I did RMA this phone I'm not sure what I would get. I really like my Pearl while it worked but I don't want to go through any more problems. My cousin has had all sorts of problems with his pearl and is now on his 4th. Neither of us have ever exposed our phones to water or harsh damage. My dad just got the Curve and my uncle has one of the older boxier looking Blackberrys.I think I may just have to RMA this replacement phone too and talk to them about getting a different phone. I hate the thought about going to the iphone but I sure do love the browser in it.
If anyone has had similar problems or has any tips on what to do all thoughts are appreciated.