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Old 08-06-2008, 09:31 PM   #1 (permalink)
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Join Date: Aug 2008
Model: 8130
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Default Agenda view problems with Pearl and OLK 2003 sync

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Syncing my BlackBerry Pearl 8130 (2nd generation) (Telus Mobility, Toronto), now in the agenda view for the calendar on the device, I am seeing two entries per day for the free time slots. The Outlook calendar is correct (single entry for each appointment). I have only one profile and one calendar on my Outlook. I am using Outlook 2003 on a Windows XP SP2 machine.

I have my calendar day on the Pearl set from 0700-2300. If, for example, I have an appointment from 1900-2200, the agenda view for that day will show Free time: 0700-1900 (12 hours) and 2200-2300 (1 hour). That's correct.

However, it also shows Free time: 0700-2300 (16 hours), which is incorrect. This happens every time I sync. I am using the 4.3 version of the software, have tried everything with Telus tech support, they don't understand why it's happening.

We've tried deleting the databases from the handheld, syncing, taking out the battery, uninstalling/reinstalling the Desktop Manager/Device Manager, changing settings, everything under the sun.

I have read on this forum other posts regarding similar issues and am wondering if anyone can help me out.

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