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Old 08-07-2008, 12:35 PM   #1 (permalink)
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Unhappy Help!! Phone erasing text and call log...

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This is my 3rd blackberry 8130 and all 3 have done the same. The phone erases my text and call log and then does not let any incoming calls or text come in. I have to take out the battery and turn the phone on again in order for it to stop. Does anyone know why this is happening and or what to do about it? It's not a setting on the phone because i've already take off the erase every 30 days for the text. Please help!!!
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Old 08-07-2008, 12:48 PM   #2 (permalink)
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A simple search for "losing call logs" returned this as the #1 hit.

http://www.blackberryforums.com/gene...ee-memory.html
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Old 08-07-2008, 01:18 PM   #3 (permalink)
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Welcome to the forums

In addition to what nick said.

Read over some of these links and you should be alright.

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

How do I free up memory on my device? - BlackBerryFAQ

Managing your BB Memory - Lost Call Logs and SMS

Best of luck to you
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Old 08-07-2008, 01:56 PM   #4 (permalink)
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3 devices have done this to you and you were never told to get the video sample software off the BB?
I would yell at the Sprint people
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Old 08-07-2008, 05:50 PM   #5 (permalink)
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Default I solved this today!

Quote:
Originally Posted by elie2505 View Post
This is my 3rd blackberry 8130 and all 3 have done the same. The phone erases my text and call log and then does not let any incoming calls or text come in. I have to take out the battery and turn the phone on again in order for it to stop. Does anyone know why this is happening and or what to do about it? It's not a setting on the phone because i've already take off the erase every 30 days for the text. Please help!!!
Erase all the email accounts and configure them again, this worked for me, after weeks of changing all settings.

Hope this helps!
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