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Old 11-08-2008, 06:29 AM   #1 (permalink)
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Default Modem problem.

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Followed the thead about modem set-up, but cannot get connected to the phone as modem. Desktop manager connects fine and I tried all 3 strings, but get a 628 error mostly and 651 and 692 errors as well. I wasn't sure what to put in the username and password entries so I tried all different ones including just leaving them blank. Any help?
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Old 11-22-2008, 06:18 PM   #2 (permalink)
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Well, nothing heard. Can anybody tell me what you're supposed to use for the usename and password then? Is it the username and password for your ISP account or something else?

This is somewhat urgent as we have had a family tragedy and need to travel where there is no ISP availability and we both have college courses we must meet deadlines on. Sure would appreciate some help.

Greg
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Old 11-22-2008, 08:02 PM   #3 (permalink)
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Greg, this is what I could fine from the FAQ for sprint...

.If you use Sprint:
.........Username: (Your existing Sprint PCS Username)
.........Password: (Your existing Sprint PCS Password)

Did you already try those???
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Old 11-22-2008, 08:07 PM   #4 (permalink)
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Also, I found this...

Q: I get an Error 692 when I try to connect!
A: This problem is because the BlackBerry is not visible as a modem to the computer. Please make sure that the instructions are followed correctly. If necessary, upgrade your handheld OS to 4.2 and your BlackBerry Desktop to 4.2. This will increase your chances of full modem functionality.

Q: I get an Error 628 when I try to connect!
A: Several causes exist, but the most common cause is when the BlackBerry is manually added as a "Standard 56000 Modem". Re-add it as a "Standard 33600 Modem" instead. For more information, see
EUREKA! Solution to "Error 628" and "Error 692" when using BlackBerry as Modem
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Old 11-22-2008, 09:14 PM   #5 (permalink)
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Good info, thanks! I'm running 4.5.0.89 on my BB and 4.3.0.17 on my desktop.

Those were not the usernames and passwords I was using. That may be the problem. I'll try it.
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Old 11-22-2008, 09:38 PM   #6 (permalink)
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No luck. Reinstalled the modem as a 33.6 and used the right username and password, yet still get a 692 error. I have followed the instructions for set-up exactly trying all three different initialization strings.

Quote:
1. If you do NOT have the latest DeskTop Manager, first go to BlackBerry Upgrade and choose "get software".

2. Enter your cell number and download the latest Desktop Manager Version on to your computer. Do NOT install yet.

3. Before installing the Desktop Manager software just downloaded, completely delete your old version of Desktop Manager.

4. Reboot, then install the new version of DeskTop Manager you downloaded.
_______________________________

Now for setting up your BlackBerry to work with your notebook or desktop with an UNLIMITED use Internet connection [through your T-Mobile account]. Speed about 115k!!
______________________________

First, let's simply check and note what com ports your BlackBerry Desktop Manager installed and is using on the computer.

On your COMPUTER using XP - Go to

<Start>

<Control Panel>

<System>

<Hardware>

<Device Manager>

Scroll down to <Ports>

On having installed DeskTop Manager, there should be 2 ports listed that say "RIM".

Simply write down which com ports are listed as being used by "RIM". Most likely (COM4) and (COM5).

Now close all these windows, you just wanted to see what com ports RIM was using.

_______________________________

Now on the PC, let's set up the "phone number" or settings for your desktop or notebook computer to "dial" your BlackBerry Pearl.

With your DESKTOP or NOTEBOOK computer, open Desktop Manager.

Connect your Blackberry with your USB cable.

[If the phone does NOT connect automatically, on the Desktop Manager interface click <options>, then <connection settings>, then click <detect>. This should find your BlackBerry and connect the phone to the PC].

Now with the phone and PC connected [as indicated by the Desktop Manager saying at the bottom of the DM window that they are "connected"]:

ON YOUR COMPUTER [not the Pearl] Go to:

<Start> Menu

Select <Control Panel>

Select <Network Connections>

Select <File> from the drop down menu

Select <Create a New Connection>

Select <Network Connection Wizard>

Select <Connect to the Internet>

Select <Set Up My Connection Manually>

Select <Connect Using a Dial Up Modem>

Under "Select A Device" select or check the box that is the RIM COM Port you noted from before, usually COM4 or COM5.

NOTE: Uncheck or "deselect" the other modem if that box is also checked [typically it's the phone dial up modem built in to your PC].

Click <Next>

In ISP name box name this new connection/setting anything you want, e.g., BlackBerry.

Click <Next>

In the Telephone Number box, type the below combination of numbers and characters [aka a "string"]:

*99#

So you will type in an asterisk, 99, and number symbol.

Click <Next>

Leave the User Name and Password boxes blank. Check the "use this account name and password." Check to "make this new connection your default connection" if you intend for it to be such. [most likely not].

Click <Next>

Select "Add Shortcut to Desktop" so you have the connection easy to access from the desktop of your computer.

Click <Finish>
________________________________

Almost done. Now you have to set up the modem, it's just one entry, BUT EASY TO SCREW UP, so be careful entering the number or string which is simply a combination of letters, characters, numbers and spaces..

On your desktop or notebook computer go to:

<Start> Menu

Select <Control Panel>

Click <Phones And Modems>

Click the <Modems> tab.

Select or highlight the COM Port/Modem you set up the BlackBerry with, typically COM4 or COM5. Note: may be listed as "Standard Modem"

Click <Properties>

Click the <Advanced> tab.

In the <Extra Initialization Commands:> box type this exact string [or combination of letters, characters, numbers, and NO spaces]:

+cgdcont=1,,"wap.voicestream.com"

Make sure you put the two commas, both quotation marks. Note: there are NO SPACES between the characters.

Click <OK> to save and back out of the settings menus and get back to your desktop.

______________________________
If the above string does NOT work, try this one: +cgdcont=1,"IP","wap.voicestream.com"

Note that there is an "IP" in there.
______________________________

You should be able to click on your new Blackberry network connection shortcut on the desktop and connect to the Net.

NOTE: To use this modem connection:

The Pearl must be connected to your PC via the USB cable;

DESKTOP MANAGER MUST BE OPEN;

And Desktop Manager must indicate or say that the Pearl is "connected" to the PC.

The most common error made when trying to connect and it does not work is that people have failed to have Desktop Manager open and the phone connected through it.

Bonus Tip: Again.... if the above string doesn't work then try this one:

+cgdcont=1,"IP","wap.voicestream.com
Help me!!! I'm using Sprint, do I need mobishark?

Here's what I get from my modem query:

Quote:
11-22-2008 22:45:25.843 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
11-22-2008 22:45:25.859 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
11-22-2008 22:45:25.859 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
11-22-2008 22:45:25.859 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
11-22-2008 22:45:25.890 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
11-22-2008 22:45:25.890 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
11-22-2008 22:45:25.906 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
11-22-2008 22:45:25.906 - Modem type: Standard 33600 bps Modem
11-22-2008 22:45:25.906 - Modem inf path: mdmgen.inf
11-22-2008 22:45:25.906 - Modem inf section: Gen336
11-22-2008 22:45:25.906 - Matching hardware ID: mdmgen336
11-22-2008 22:45:25.906 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-22-2008 22:45:25.906 - Initializing modem.
11-22-2008 22:45:25.906 - CD is high while initializing modem.
11-22-2008 22:45:25.921 - Send: AT<cr>
11-22-2008 22:45:25.921 - Recv: <cr><lf>OK<cr><lf>
11-22-2008 22:45:25.921 - Interpreted response: OK
11-22-2008 22:45:25.937 - Send: ATE0V1<cr>
11-22-2008 22:45:25.937 - Recv: <cr><lf>OK<cr><lf>
11-22-2008 22:45:25.937 - Interpreted response: OK
11-22-2008 22:45:25.953 - Send: AT<cr>
11-22-2008 22:45:25.984 - Recv: <cr><lf>OK<cr><lf>
11-22-2008 22:45:25.984 - Interpreted response: OK
11-22-2008 22:45:25.984 - Sending user initialization commands.
11-22-2008 22:45:25.984 - Send: AT+cgdcont=1,,"wap.voicestream.com"<cr>
11-22-2008 22:45:25.984 - Recv: <cr><lf>ERROR<cr><lf>
11-22-2008 22:45:25.984 - Interpreted response: Error
11-22-2008 22:45:25.984 - Session Statistics:
11-22-2008 22:45:25.984 - Reads : 0 bytes
11-22-2008 22:45:25.984 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - 8130
AT+FCLASS=? - 0,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI2 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI3 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI4 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI5 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI6 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI7 - Manufacturer: Research In Motion
Model: 8130
Revision: OS Ver: 3.2.0.52 [Sep 23 2008 16:31:38]
ESN: 0x4C704447
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
Another note is that I don't find any modem drivers subfolder in the C:\Program Files\Research In Motion directory.

Last edited by lbrty9 : 11-22-2008 at 09:50 PM.
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Old 11-22-2008, 09:53 PM   #7 (permalink)
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Solved it! Took out the extra initialization string and it hooked right up. Hope this helps somebody else!!!
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