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Old 12-26-2008, 10:35 AM   #1 (permalink)
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Default Can't add AOL email account

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bought my son a unlocked 8100 Pearl for Xmas... the only email set up option I have is for the Blackberry Enterprise Server........ I would like to add his AOL account and did not know if there was a back door option to do this? Any help would be greatly appreciated. Thx
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Old 12-26-2008, 10:39 AM   #2 (permalink)
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Welcome to the forums!

Do you see an icon that is called "Manage Internet EMail" on the display?
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
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Old 12-26-2008, 10:47 AM   #3 (permalink)
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Unfortunately it is not on there.... I usually am very good at figuring these things out.... but I have hit a wall.... the only option I can find is in the initial Setup Wizard.... I did go to blackberry.com and updated the phone from 4.2 to 4.5 hoping that would fix it...not so much!
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Old 12-26-2008, 10:59 AM   #4 (permalink)
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From the home screen-hit your menu key. You should see a small menu that includes an option called "show all". Select this option-it will reveal any icons that may have been hidden. The "Manage Internet EMail" icon may surface.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 12-26-2008, 11:10 AM   #5 (permalink)
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no it did not show..dang.... this one really has me stumped!
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Old 01-01-2009, 01:25 PM   #6 (permalink)
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You need a Blackberry Data Plan to get the BIS setup option. That's where you'll set up personal/non-corporate email accounts.
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