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-   General 8100 Series Discussion - Pearl (http://www.blackberryforums.com/general-8100-series-discussion-pearl/)
-   -   help please..... (http://www.blackberryforums.com/general-8100-series-discussion-pearl/168580-help-please.html)

Bryan8100 01-04-2009 01:35 PM

help please.....
 
i just bought a bb pearl from someone and it will not open any files. example. i go into ringtones and select one and instead of playing it it says unable to display file. and it also does the same thing when you try to view a picture. and it is on the preloaded songs and pics also. i have done a master rest and a wipe. i have no discs for the phone. i haave tried everything i can think of please help. thank you

zerog46 01-04-2009 01:47 PM

I would start fresh and reload the latest OS.

http://www.blackberryforums.com/gene...languages.html

Bryan8100 01-04-2009 02:01 PM

how do i reload it onto the phone?

zerog46 01-04-2009 02:11 PM

Follow the instructions above.

Bryan8100 01-04-2009 02:21 PM

instructions above what?

zerog46 01-04-2009 02:24 PM

Right Here >>>>>> http://www.blackberryforums.com/gene...languages.html

Bryan8100 01-04-2009 02:39 PM

it wont work it says error in application information file. there is an xml syntax error on line 1. please someone help. i dont understand why it wont work.

fiestito 01-05-2009 12:14 AM

You should follow this -> http://www.blackberryforums.com/gene...ee-memory.html

rifleman 01-05-2009 01:55 PM

Please make it a point to follow the instructions STEP-BY-STEP. Failure to do the this will result in errors. If you print it out then check off each point (DO NOT SKIP), then all should be fine. The instructions are very good on the links above.

Bryan8100 01-05-2009 11:34 PM

ok when i get to step 6 when i open app loader then it tells me that there are no available apps for this device.

fiestito 01-06-2009 12:18 AM

are you using Desktop software version 4.7 to do the upgrade??

rachamphetamine 01-06-2009 12:31 AM

The OS is installed on your computer? And it's the software for the 8100, correct?

Bryan8100 01-06-2009 06:27 AM

yes and yes.

fiestito 01-06-2009 02:23 PM

I think your problem its the Desktop software 4.7, dont use that one for the upgrade, use the app loader (run the app in this pad: \Program Files\Common Files\Research and Motion\AppLoader\Loader.exe ). Theres an issue with desktop software 4.7, you should use the app loader for the upgrade.
-> http://www.blackberryforums.com/gene...-xml-file.html

Bryan8100 01-06-2009 07:26 PM

i got it to go but now it loads on the phone screen app error 523


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