01-12-2009, 05:41 AM
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| | Pearl: Sound, Pics & help file errors
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Pearl 8100c, getting and error when trying to open pics or sound. Also cannot access the help files.
Error listed when trying to access help files:
Error starting_rim_bb_help:Module 'net_rim_esmascript'not found
Error that pops up when trying to open pics and sounds:
unable to display file /Device Memory/samples/music/Music Demo
same type of error for pics.
Took out battery, first line of defense in any error, put back in, no help.
Was on phone w/blackberry tech support, they walked me through a full wipe,
still having same errors. They confirmed plenty of memory, sim and sd card is fine. They suggested to buy a new one of course.
Only had this phone 1 1/2 yrs, well taken care of, not a scratch on it, never left out in cold or heat. Always follow directions on charging, etc....
Any help out there?