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Old 05-17-2009, 01:58 PM   #1 (permalink)
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Smile Can't enter password to unlock the Pearl floating ABC top right corner

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Hello

Can anyone help me please?

I refer to previous problem reported here:

blackberryforums.com/general-8100-series-discussion-pearl/143546-cant-enter-password-unlock-pearl-floating-abc-top-right-corner.html

The same has happened to me, nothing works to remove the ABC locked.

Unlike the previous person, when I connected the BB Pearl to the BB Desktop manager and i entered the password on the computer to access, it just said failed 8 out of 10 goes!!! I am 1 attempt away from losing a shed load of contacts (along time since i backed up) vodafone seem clueless. I am 100% sure of password and that i have been entering this correctly btw.

Any suggestions are really appreciated,

thanks

Lance
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Old 05-17-2009, 02:02 PM   #2 (permalink)
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Have you been able to back up your contacts via Desktop Manager? When DM asks for your password does it behave the same as when you attempt to key it in from your device?
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Old 05-17-2009, 04:20 PM   #3 (permalink)
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Hi ndub33,

thank your for your reply... unfortunately i am unable to back up in Desktop Manager until it accepts my password.


thx

Lance
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