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Old 07-29-2009, 10:05 PM   #1 (permalink)
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I just gota BB pearl form a friend, i called AT&T and had it unlocked got a sim card from T-Mobile and the phone and text part works great but i cant access the email. when i go to the set up screen it keeps giving me an error sign and telling me to click here to try again so when i do it just takes me to the internet. but im still getting all of his hotmail emails. I logged on to t-mobile website and tried to do it there same problem first it didnt reconize the phone so when i manually selected it and try to go to email setup same problem "cant access at this time" I whole point of getting this phone was for the email and if i cant get his off then i will give it back. can any one help.
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Old 07-29-2009, 10:23 PM   #2 (permalink)
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Wirelessly posted

You have to ask at&t to reset the BIS account for that phone, and free it up.
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Old 07-29-2009, 10:54 PM   #3 (permalink)
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The friend needs to call ATT and cancel their BIS account.

Then you need to add a BB data plan account to your device and have t-mo send the service books if that was not done previously.
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Old 08-17-2009, 05:14 AM   #4 (permalink)
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Another email issue- I just got my dads old Blackberry. He has his email set up on it already (it's a btinternet address) and I want to change it to my hotmail address. Does anyone know how I do this please?
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Old 08-17-2009, 08:13 AM   #5 (permalink)
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First, it isn't nice to hijack a thread. You should start your own.

Second of all, you should read our FAQ or use the SEARCH function and read your user guide.

How to add and delete email addresses is in the FAQ.
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