BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-30-2009, 07:46 AM   #1 (permalink)
New Member
 
Join Date: Jul 2009
Model: 8100
PIN: N/A
Carrier: TMobile Austria
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default bricked my 8100 through a software update. suggested standard solutions did not help

Please Login to Remove!

i updated my working desktop manager software by version 5.0 downloaded from blackberry website. when i connected my 8100 it suggested to also update my phonesoftware to a newer version. so i acepted and the update process started. desktop manager started to clear my device, load the new system software, rebooted (which worked) showing a no application installed icon, started to load the software modules, rebooted and never came up again. the phone just shows the red light flashing 4 times continously with the screen off.

i tried quite a long time now to get it running again using all the hints in the forums but always with the same result. the 4 red led flashing:

-> phone connection to computer works, it is possible to connect with the desktop manager or run the application updater directly
-> JL_Cmdr does not connect
-> loaded desktop manager 4.5 and phone software 4.5.0 rel 92 from the website of my mobile provider (T-Mobile Austria), reinstallation of the phone software ends up with the same 4 red leds flashing after the final reboot.

anyone further ideas, suggestions? i did not find any further hints in the forum :(

thanks a lot,
wolfgang
Offline  
Old 07-30-2009, 08:38 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Welcome to the forums, Wolfgang.

If you have the 8100 and not the 8110 or 8120, follow these steps to the letter:
http://www.blackberryforums.com/gene...a-english.html

Don't use DM, but use Loader.exe.

Also, make sure you're connected directly to a USB port on the rear of the PC, not a USB hub.

If that doesn't work, then try following these steps:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 07-30-2009, 10:19 AM   #3 (permalink)
New Member
 
Join Date: Jul 2009
Model: 8100
PIN: N/A
Carrier: TMobile Austria
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks @jsconyers!

great hint!
it worked with the software version from your link!!

anyway i am interested in the cause for all the mess:
do you know what went wrong with the software versions from the T-Mobile Austria Download site and the software version automatically loaded by DM 5.0? seems both sources provided me with the wrong software?
Offline  
Old 07-30-2009, 10:25 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

I am not sure as to why it didn't work originally. I know others have reported issues when upgrading their OS throught DM. I haven't upgraded through DM in a long time. I always use Loader.exe when upgrading. It could have been an issue with DM.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 07-30-2009, 10:35 AM   #5 (permalink)
New Member
 
Join Date: Jul 2009
Model: 8100
PIN: N/A
Carrier: TMobile Austria
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i used both, loader and DM with the 2 other versions. same result. seems the cause was realy the version of the software installed to the phone.. hm, strange.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.