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Old 07-30-2009, 09:54 AM   #1 (permalink)
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Question Maybe I have the wrong phone!

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Hi guys, I Have an 8100 I use to keep my dates and contacts. Don't need internet service, my laptop does that more simply. I can't sync with outlook and no one has a suggestion how to fix it. Can anyone advise how to sync without the internet connection or advise what type of phone I need other than the pearl, I'm scared to loose all my information. Thanks Lance

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Old 07-30-2009, 09:57 AM   #2 (permalink)
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What version of Outlook at you using?

The BB can sync with Outlook without a data plan.
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Old 07-30-2009, 09:59 AM   #3 (permalink)
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Outlook 2000, Thanks for responding!
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Old 07-30-2009, 10:01 AM   #4 (permalink)
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You need DM 4.2 Service Pack 2 to sync to Outlook 2000.

Take a look here:
I am unable to select MS Outlook 2000 for syncing - BlackBerryFAQ
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 07-30-2009, 10:03 AM   #5 (permalink)
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When I attempt to sync it asks me what program I want to use ,never outlook, or ascii inporter outporter. I'm a bit of an idiot when it comes to this type of thing I quess.
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Old 07-30-2009, 10:06 AM   #6 (permalink)
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What version of Desktop Manager do you have installed?

From within Desktop Manager, click Help > About BB Desktop Manager. What version is listed?
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 07-30-2009, 10:07 AM   #7 (permalink)
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Thanks Again, I will go foward from here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 07-30-2009, 10:12 AM   #8 (permalink)
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4.3.0.15 Obviosly I don't use the forum much either, thanks for the help, I'm waiting this time.
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Old 07-30-2009, 10:14 AM   #9 (permalink)
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That's your issue.

Uninstall DM 4.3 and download and install DM 4.2 SP2.

You can download the correct version here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 07-30-2009, 10:16 AM   #10 (permalink)
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DO I need a different OS for the phone? I didn't even know I could upgrade.
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Old 07-30-2009, 10:17 AM   #11 (permalink)
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No, the device OS is irrelevant to this issue.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 07-30-2009, 10:20 AM   #12 (permalink)
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I guess a better question is, should I upgrade and if yes how. I don't even know how to find out what version I have. Too new at this....
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Old 07-30-2009, 10:24 AM   #13 (permalink)
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If you should upgrade is completely up to you. It's a preference thing.

You can find what OS you're currently running by going to Options > About. It will be the 3rd line down.

Let's work on getting your device synchronizing with Outlook first. Once we've accomplished that, then we will discuss the possibility of upgrading your device OS.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 07-30-2009, 11:13 AM   #14 (permalink)
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Sounds great, thanks
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