sure i am very familiar with my bb...i have done the following...
battery pull (not with the power button held in lol
resent service books
verizon's ota network update
and also used softreset a few times and pulled battery in between each step
so, i've done a few things and yet i remain puzzled.
a error message does come up when i dial, it says:
"your call cannot be completed as dialed. please call your service provider for repair"
i guess it is still possible the problem could exist on the other users end, after all they do have an iphone which can be an unreliable device on occasion, the person is just a little technically challenged so i thought i would try everything on my end first.