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Old 12-06-2009, 10:23 AM   #1 (permalink)
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Exclamation Can't read new emails

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I recently had problems with my BlackBerry Pearl 8120 crashing so I had a replacement handset sent to me.

I've since tried to use the new handset as before, after restoring the data and switching the device registration to the new handset. Most of the features have been restored as before.

I am, however, still experiencing the problem that my BlackBerry will notify me of a new email but when I open the email application, it doesn't show any new mail. This is the same for all my email accounts I've set up on the BlackBerry. I've tried to edit the settings for the email accounts and had Service Books sent but nothing helps. So far I have 9 emails that are apparently unread that I can't see.

What have I done wrong? I think I prefered it when the handset just crashed occasionally!
Old 12-06-2009, 11:38 AM   #2 (permalink)
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You say you are still experiencing the problem... Was this happening with your previous blackberry, too?

Are you actually receiving email and it doesn't show in the message folder? If you send yourself a test message, do you see it? Or is this an issue of the counter/notification being in error?
- Ira

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