Originally Posted by Wuzzer
FYI, fastest way to handle this situation is go to a local T-Mobile kiosk/Brick&Mortar location. They are only ones who may handle this situation quickly and simply.
THIS APPLIES IF AND ONLY IF YOU ARE A T-MOBILE CUSTOMER for >3 MONTHS!!!!!!
Sorry WUZZER, but you need to do some more research. There are many who can unlock the device.
In some cases, the carrier will. In others they may not.
With this device, since it is an ATT branded device, going to TMO will not work.