BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-03-2010, 03:47 PM   #1 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8120
PIN: N/A
Carrier: O2
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry 8120 - Email set up problems

Please Login to Remove!

Hi,

I hope someone could help me.

My employer has just supplied me with a Blackberry 8120 mobile phone and I am trying to set up my googlemail email address on it so I can recieve the emails on my phone.

I think I have been following all the correct steps but I just cannot get it to work, please could someone kindly advise me that I am doing wrong:

Click Setup Wizard
> Email Setup
> Selected ' I want to use a work email account with a BlackBerry Enterprise Server, then next tap.
> I selected yes to the question ' Has your BlackBerry Enterprise Server administrator provided you with an Enterprise Activation password, then next.
> In the email section I add the emal address that I would like to use, In this case it being [email address]
> Then enter the password that is registered to the googlemail email address
> The Pin is already filled in with '255D7245'
> I finally click activate

After a minute or so I recieve the following message:

'Activation request failed. A service connection is unavailable'

Thank you so much.

Darren
Offline  
Old 02-03-2010, 04:17 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,031
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Are you on the company BES? If so, there could be an IT Policy on the device preventing it. You should talk to your BES Admin to see what is allowed and what isn't and also to find out what they can monitor and what they do not see.

IMHO, if you have a company provided device and they are paying the bills, it is not a good idea to put your personal data on it. If you need your personal mail, contacts, calendar, etc., then get your own personal device.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 02-03-2010, 04:30 PM   #3 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8120
PIN: N/A
Carrier: O2
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dubdub View Post
Are you on the company BES? If so, there could be an IT Policy on the device preventing it. You should talk to your BES Admin to see what is allowed and what isn't and also to find out what they can monitor and what they do not see.

IMHO, if you have a company provided device and they are paying the bills, it is not a good idea to put your personal data on it. If you need your personal mail, contacts, calendar, etc., then get your own personal device.
Hi,
Sorry what is a BES? The googlemail email address is my work e-mail.

Thanks
Offline  
Old 02-04-2010, 03:13 PM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

BES is BlackBerry Enterprise Server. It is used by corporations/agencies to sycn BlackBerry devices with Exchanges, Lotus Notes, and GroupWise.

The password is not the password of your email, but the password the BES Admin created for your account.

I think you're extremely confused and need to consult your IT department. Why would your employer hand you a BlackBerry without having it setup for you?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 02-08-2010, 08:16 PM   #5 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,165
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

Moved to more appropriate section.
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.