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Old 02-19-2010, 02:13 AM   #1 (permalink)
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Default keep appointments field... missing?

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hello
I m having trouble with my 8100
in the calendar, options, there s supposed to be a KEEP APPOINTMENTS FIELD so to be able to adjust to how long I want it to store calendar data. It even says so in the manual, but ... no keep appointments field. I m using desktop manager 4.2 .
Can anyone help please?
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Old 02-19-2010, 09:47 AM   #2 (permalink)
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The only thing I can think of is IT policy. Is your blackberry second hand, or did you buy it new?

Otherwise, maybe there's just some glitch. A hard reset -- with power on, remove battery for about 30 seconds -- fixes most weird stuff that happens. Try that if you haven't already. You won't lose data.
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Old 02-19-2010, 09:53 AM   #3 (permalink)
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i know it was used once for two days only! i tried the reset you suggested... no good! Could it be the software? Could i upgrade somehow? I mean if I upgrade do you think it will make a diference?
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Old 02-19-2010, 09:56 AM   #4 (permalink)
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Find and open options from your applications screen. Select security options, then general settings. Scroll down to services. What do you see entered there?
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Old 02-19-2010, 10:01 AM   #5 (permalink)
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only my desktop e mail account! (under services that is..)

But i am only using the bb as a phone, i dont have bes or bis!

Last edited by alex2010 : 02-19-2010 at 10:03 AM.
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Old 02-19-2010, 10:10 AM   #6 (permalink)
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Just curious, what exactly do you see under services? Can you reproduce it here?

It doesn't matter what you are doing now. If the blackberry was on a BES prior to you acquiring it, it would have an IT policy on it unless it were removed.

I'm also curious what you are doing with regard to email, and how that could bear on the entries under services.
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Old 02-19-2010, 10:15 AM   #7 (permalink)
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under services :

Desktop[a.tsamitrou@tellas...

(i am not using dots to hide info, its actually what i see)

to answer your second question .. I have no idea! when i connected it to my pc it I recieved an email, from blackberry, it said to save it so I did nt delete, but it has dissapeared mysteriously! I dont know how this has happened! But previous user did not set bes before, or so he says....
there was a similar post with the same problem in this forum, dated 2007 but is closed now so i dont know what happened there....
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Old 02-19-2010, 10:18 AM   #8 (permalink)
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When you installed desktop manager, did you select the redirector option. I don't know anymore what you see when you install, or if the redirector option is still there. Anyway, I'm guessing that's what you did.
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Old 02-19-2010, 10:22 AM   #9 (permalink)
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As far as you not having the keep appointments field in options, I'm stumped. There's something about this I don't know.

All I can advise is remove the battery again a wait a good couple of minutes. I have read of cases here on the forum where the first battery pull did not correct a problem, but the 2nd or 3rd did, or it took longer than 30 seconds to do the job.
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Old 02-19-2010, 10:24 AM   #10 (permalink)
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yes I probably selected the redirector option! I wasnt supposed to do that?
(dont know that much sorry..)
well it is installed...
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Old 02-19-2010, 10:25 AM   #11 (permalink)
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ok then I ll pull the battery a few more times then , thanks a lot by the way...
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Old 02-19-2010, 10:29 AM   #12 (permalink)
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I don't know if it matters for you right now. If/when you get BIS, then you'll want to correct the setup.

If you want to undo it now and see what happens, run the desktop manager installer again. You may have the option to change the setup/settings, but you can definitely select uninstall. If you uninstall, then reboot and install again.

As I say, though, I really don't know why you don't see the field. I'm stumped.
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Old 02-19-2010, 10:32 AM   #13 (permalink)
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Quote:
Originally Posted by alex2010
ok then I ll pull the battery a few more times then , thanks a lot by the way...
It's not going to hurt. But I think pull it again and wait a good minute. I realy don't think more than that is going to make any difference.
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Old 02-19-2010, 10:36 AM   #14 (permalink)
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Alright I will uninstall / install again....
I performed a wipe handheld option last week, so I dont think previous owners settings are no longler on my device.
If something changes I ll post it so people can see. But it seems to me like an os problem.
Since the keep appointments field is in the trouble shooter + manual loaded on the device, it should be there. hidden perhaps , but there.
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Old 02-19-2010, 10:45 AM   #15 (permalink)
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Fyi for the future, a security wipe will not remove an IT policy. It doesn't sound like you have an IT policy, but just want to correct any misconceptions.
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Old 02-19-2010, 10:46 AM   #16 (permalink)
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ok.. thanx!!
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Old 02-19-2010, 11:30 AM   #17 (permalink)
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FAQ: Appointments Older Than 90 Days Removed From BlackBerry On BES | BerryReview.com

i tried it, hope it works, still no keep appointments button but from what I can understand it changes the settings.. we ll see..
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