BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   General 8100 Series Discussion - Pearl (
-   -   Wipe Handheld? (

ZACHBLACK 08-11-2010 01:21 PM

Wipe Handheld?
I've been having problems with youtube lately and i've been wanting wipe my handheld to see if one of my apps was preventing me from watching youtube videos. But the problem is if I wipe my handheld will I lose my original apps like adressbook, media, and other stuff like that. Can someone help me out???

aiharkness 08-11-2010 01:30 PM

Depends on what you mean by wipe.

If you are talking about using JL_CMDER or something, yes, you could be talking about completely removing the device software.

If you are talking about a security wipe from the device options, you can choose to delete only data and leave all third-party apps.

But let's talk about the problem with youtube before you do anything. Are you using the site? What browser are you using? What trouble-shooting have you done so far?

ZACHBLACK 08-11-2010 02:25 PM

1 Yes I'm using the site, the site works its that I'm not getting any response when I click on the thumbnail.
2 I'm using the regular browser
3 no troubleshooting so far
Posted via Mobile

aiharkness 08-11-2010 02:30 PM

Try deleting browser cache and cookies, and then do a hard reset.

To do a hard reset, with the power on, remove the battery for 30 seconds or more.

Do the above and then try again.

And use YouTube - Broadcast Yourself.

Also try Comedy Central Mobile Home to verify it isn't just the youtube site.
Posted via Mobile

ZACHBLACK 08-11-2010 06:04 PM

That didn't work but thanks for the info. Got any other good ideas.
Posted via Mobile

aiharkness 08-11-2010 06:10 PM

Is it just the youtube site? Does any streaming video work for you?
Posted via Mobile

aiharkness 08-11-2010 06:13 PM

I just saw your other thread ... Do you not have a blackberry data plan?

How are you getting data? What browser are you using?
Posted via Mobile

ZACHBLACK 08-14-2010 09:55 AM

Sorry I havnt replied in a while but I did the security wipe and now my browser doesn't work. Everytime I try to go to a site it says " Your device does not currently have any Service Book Entries.

Please contact your service provider to enable the Browser on your device."

When I contaced my service provider "Cricket" they said I had to come in and pay like $25 to get it fixed. I have a data plan but and everything else works except for browser.
Posted via Mobile

aiharkness 08-14-2010 09:57 AM

How do I resend my service books? - BlackBerryFAQ
Posted via Mobile

Dubdub 08-14-2010 10:04 AM

The data plan you have, is it a BB data plan? Can't do what you want with the generic one. You don't have the proper service books unless you have a properly activated BB data plan.

What do I need a Data Plan for? - BlackBerryFAQ

ZACHBLACK 08-17-2010 11:23 PM

Got everything figured out thanks for the help.
Posted via Mobile

All times are GMT -5. The time now is 05:50 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.