BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 10-14-2010, 05:43 PM   #1 (permalink)
New Member
Join Date: Oct 2010
Model: 8130
Carrier: Telus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 507 error with a Mac

Please Login to Remove!

I have a mac and I don't know how I can reinstall the OS. The only program I am aware of is Javaloader.exe

Old 10-14-2010, 06:32 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 54
Thanked 783 Times in 743 Posts

Moved to the 8100 section.

Install the latest version of the Mac Desktop manager.

-Start Blackberry Desktop Manager
-In the Window Menu open the log window
-Connect your cable to your Blackberry first and then connect to the other end to your mac
-Now you should see some log lines starting to appear until they repeat showing "Throwing Unsupported Device....." It will loop about 20 to 25 times, then, the Desktop Manager will recognize that it needs to upload the OS on the device and suddenly you will get the window to choose which OS to load. Make sure the battery is in the blackberry otherwise it won't be able to recognize the device PIN.

That should allow you to do it. If not, see below:

Set up a Windows instance using Bootcamp, Parallels or VMWare and install windows and do it that way. Or find a friend with a PC who will let you install DM and the OS.

Maybe this will help as well:

Blackberry Reload Software 507 Mac |

Reload Software: 507 error - BlackBerry Forums at
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!
Old 11-02-2010, 07:26 PM   #3 (permalink)
New Member
Join Date: Nov 2010
Model: 8830
Carrier: ATT
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts

This one worked for me too , but I wasn't trying to do this exatcly . I had the JVM 513 error. Continuous Loop. Nuked BB. Needed the OS. I loaded the Mac desktop manager. It couldn't connect to the phone. Started writing emails while still connected with the USB and DM running, and presto, connected on its own ( the 20-25 tries must have happened) I saw icons of laptop connected to the phone and DM downloaded the OS. Then the DM loaded the operating system and waited for the phone to restart. Whole process took an hour or more. I was tempted often to unplug it but resisted. Paid off. Thanks.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.