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Old 12-18-2010, 09:31 AM   #1 (permalink)
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Question Urgent Help with Pearl 8100

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while updating OS my BB Pearl 8100 diconnected and now its not updating every time prompting for retry , i request if any one has BB Pearl 8100 back up file please send it to me so i can upload nd replace the existing shall be thankful in real help my mobile not working and i need it urgently
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Old 12-18-2010, 09:35 AM   #2 (permalink)
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Default Re: Urgent Help with Pearl 8100

A back up file will not resolve this, they only contain data such as messages, call logs etc.

Try using a software such as JL_Cmder and perform a wipe and then reinstall the software.
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Old 12-18-2010, 09:36 AM   #3 (permalink)
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Default Re: Urgent Help with Pearl 8100

the following error occurs
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Urgent Help with Pearl 8100-error.jpg  
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Old 12-18-2010, 09:39 AM   #4 (permalink)
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Default Re: Urgent Help with Pearl 8100

When this occurs, go to My Documents, and there should be a LoaderBackup file in there if you chose to back up your data in the install. Copy it onto your desktop then click abort.

Restart the OS install and let it install, once it is complete then restore the LoaderBackup to your device.
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Old 12-18-2010, 09:47 AM   #5 (permalink)
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Default Re: Urgent Help with Pearl 8100

how it works i select 4 for wipe it prompts to type blackberry i type and the screen comes again ? how to operate
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Old 12-18-2010, 09:53 AM   #6 (permalink)
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Default Re: Urgent Help with Pearl 8100

Make sure that the application loader wizard is COMPLETELY closed. Restart your computer and then run Jl_Cmder and follow the instructions. Select 4 for a wipe and type blackberry as you did before and then the Loader window will appear. You may be prompted to enter your password for the device, in which case you must, then follow the install through.
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Old 12-18-2010, 10:00 AM   #7 (permalink)
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Default Re: Urgent Help with Pearl 8100

still not working
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Old 12-18-2010, 10:03 AM   #8 (permalink)
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Default Re: Urgent Help with Pearl 8100

its gives 507 error on mobile screen
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Old 12-18-2010, 10:10 AM   #9 (permalink)
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Default Re: Urgent Help with Pearl 8100

Is the 507 error a new thing? Did it happen before the wipe?

507 means there is no software on it, so the wipe was successful. Now that you have that error proceed and update the OS as normal.
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Old 12-18-2010, 10:11 AM   #10 (permalink)
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Default Re: Urgent Help with Pearl 8100

that occured before the wipe and while loading software it says the warning again Retry or cancel ?
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Old 12-18-2010, 10:25 AM   #11 (permalink)
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Default Re: Urgent Help with Pearl 8100

If you click retry I assume it just reposts the dialog?
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Old 12-18-2010, 10:32 AM   #12 (permalink)
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Default Re: Urgent Help with Pearl 8100

yes exactly what to do now
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Old 12-18-2010, 11:44 AM   #13 (permalink)
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Default Re: Urgent Help with Pearl 8100

Try this, it worked for me with my curve once. When the dialog comes up click retry, it'll repost it. Then remove the battery from you BB, and unplug it. Click retry, Plug the BB in without the battery, and then insert it. Whilst the red LED is on, click retry and let the Loader detect the phone again.
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