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Old 08-09-2011, 03:50 PM   #1 (permalink)
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Default Desktop Software doesn't see media card

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I installed Desktop Software v6.1.0.35 under Windows XP. Device is an 8100 with software v4.5.0.18 and a 1 GB Sandisk MicroSD card.

The device itself recognizes and uses the MicroSD card just fine, and if I manually copy media files to the card I can use them. However I can't 'sync' to the card via the desktop software - Under device options, media, media on my device, store media on... the ONLY choice is "Device (32MB)" and if I try to sync it tells me not enough room.

Shouldn't I be seeing "Media Card (1GB)" or something similar as a choice there ?
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Old 08-11-2011, 01:57 AM   #2 (permalink)
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Default Re: Desktop Software doesn't see media card

Does your computer not bring up the media card as another drive in your "My Computer"?

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Old 08-11-2011, 02:46 PM   #3 (permalink)
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Default Re: Desktop Software doesn't see media card

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Originally Posted by Medic48 View Post
Does your computer not bring up the media card as another drive in your "My Computer"?

--Phil
Well, that's the thing.... and yesterday I was able to duplicate this on another similar computer (Both running XP+SP3) :

BEFORE installing Blackberry desktop software (Which is to say, no BB software of any version at all on the PC), I could access the 8100 via USB, it would show up as a drive under 'My Computer', I could move photos off the media card to the PC and MP3s to the 8100 from the PC using just windows explorer

I installed Desktop Software v6.1.0.35 on, let's call it "Computer A' , where I'd previously been seeing the media card under My Computer as described above. Now, the media card no longer shows up under 'my computer'. At first I thought, "Okay, the desktop software has somehow captured it so that now I access it through the Desktop software INSTEAD OF my computer." But the Desktop Software doesn't seem to be aware the card is there.

Yesterday, I did the same thing on 'Computer B'. I can see the card fine under my computer, then I install Desktop Software v6.1.0.35, I can no longer see the card via windows explorer, nor can I sync to it via the desktop software.

The 8100 itself sees the card fine, and I even reformatted it from the 8100 to be sure.
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Old 11-22-2011, 10:28 AM   #4 (permalink)
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Default Re: Desktop Software doesn't see media card

Try to check your computer card slot
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