GUYS!!!! I have exciting news on how to fix pocket mac with the BB pearl, it took me allllllll day long but I GOT IT!!! okay so heres what you need to do.. Number one.. Delete your BB device from your bluetooth list on the phone. Step two delete your computer from your BB list on your phone... ok here comes the hard part (not really)
To resolve this issue we advise that you clean uninstall Pocketmac and perform a new installation. I have inserted a link below to instructions on how to clean uninstall Pocketmac. BlackBerry Search Results
You can download the latest Pocketmac on the link below https://www.blackberry.com/Downloads...93E4F3BB068C22
if that doesn't work try these options (but I didn't have to do this)
Here are some things to try.
-On your BlackBerry go to Options > Advanced Options > Media Card. Is the Mass Storage Mode turned on? If so, try turning it off and reconnecting.
-Has the Mac been rebooted?
-Have you tried other USB ports? Specifically one that is directly into the computer (if possible not through a hub or docking station).
-Do you have an alternate computer to try connecting to? This would help us narrow down weather this is an issue with your Computer or the BlackBerry itself.
This is the last resort:
Have you referred to the following article before ?
PocketMac does not detect a connected BlackBerry device KB05191 BlackBerry Search Results
with all that being done and said, I think I'm a genius and remember DO NOT CONNECT YOUR BLUETOOTH FROM YOUR COMPUTER TO YOUR PHONE or it will screw it up.