I just called Tmob to discuss this:

http://www.blackberryforums.com/gene...home-page.html

The dude said BB sent Tmob updated software and they are testing it now. Said it would be released in a few weeks to a month… I had to get off the phone so I didn’t bother to ask what changes were made with the updated software..

Its no surprise that they are coming out with updated software. I am just surprised that they are doing this quickly.

Did you happen to ask about the scroll wheel cutting off alerts and the issue with emergency calls?

No like I said I was in a rush to get off the phone at that point. I’m sure we’ll find out soon enough…

Good news! Hopefully it will address many of these niggling little issues, like the 1 GB memory card limit, the scroll wheel stopping the phone from ringing if you touch it (like when it's in your pocket) and maybe the lack of video shooting capabilities of the camera. Any one of these would be reason alone for a software update, and two or more would be spectacular.

Im a new BB user. Will they charge for that software update or no? If so what is the price range? Also once its released how do you go about getting it? Thanks

No, software releases like this are usually available for free on the TMO website. Simply download it and install when you have your BB connected through desktop manager

Oh Ok great. Thanks Man

Well, when you beta test a device using your actual customer base and you have as many issues as are being posted up in this forum, it's probably best to fix the major things ASAP (2gig mem card, trackball pocket mute, etc.) to keep the initial customers happy. With the limited amount of advertising TMO and RIM are doing on this unit, you don't want the initial users spreading negative reviews and hindering further sales.

This would be a feature inclusion and not a fix. Don't expect this to be out any time soon. A release this quick would probably only be for fixing some of the issues that have been found since this version of handheld software was initially given to T-Mo for their testing...and by this i mean issues found by both RIM's internal testing, T-Mo's internal testing, and customers (like us).

Zro

They could not figure out these minor issues in 3 yrs !!!!
What do you expect them to do??

I jumped the Treo bandwagon because of the insane instability and loved blackberry for its rock solid platform. I am having second thoughts now...

sometimes when you look at the BIG pictures you don't see the MINOR issues, with all the new featuers this is a pretty rock solid start considering its their first phone of this type.

Treo has just the same amount of bugs, I mean the camera issues is small so not that big of a deal the core features work, phone, txt, mms, and email.

Don't take the "3 years in development" to literally. That could mean that Mike himself had the idea 3 years ago and started scribbling down notes, but it wasn't until 5 or 6 months ago that they even had something stable enough to start testing.

Like how long ago did microSD actually come out? How long ago did 1.3mpix cams for mobile phones come out? These things could have been added in the last stages of development and really the idea 3 years ago was just "a consumer focused device" idea.

Zro

I agree, this is a solid little device who cares about a couple of bugs here and there? the Treo is like a roach motel!

Everytime a new family of devices comes out there are bugs. And people complain and the instability, features they miss, blah blah blah.

Anyone remember the 5810? I don't think the guys at RIM were thinking about the Pearl then.

I agree. RIM has come a long way, and I was very impressed with the Pearl. And to think...I was going to give up the BB lifestyle and get a Treo. Ha! No such luck now!

Same. T-Mobile's QA group is definitely not the most speedy group in the pack, although others definitely lag WAY behind them as well. I'm just curious that some phone tech knows about it. Does T-Mobile even do their own first-level support (tech/customer)? Most companies with their userbase would outsource (Cingular, Earthlink, etc) to telecommunications companies specialized in this field, or somewhere in India.

The majority of Dept's in T-mobile are in house, however our dept, the highest level for data connectivity, is an outsourced company. Actually our company provides high level support for essentially every carrier and quite a few manufacturers.

However on the other hand, being in the top level of support for T-Mobile for data devices, with the caveat of being external I have received no word of an update in the works.

If any reps were to hear about this first it would be the PDA dept. and only if that rep knows people higher up.

On the other hand, I have faith that tmo is working with rim on an update soon, I have nothing to back this up, just faith alone. But I also don't hold my breath and just deal with my minor issues or find workarounds since that is what you do in a pinch. I expect No update but have faith one will arrive, so that way I am always pleasently suprised when it does.

So in short conclusion, nothing definite but hopeful and more then likely soon none the less.

Yeah, They will be fixing the Memory card limitation for sure. I heard this from a rep from RIM. As for the others... We can only hope.