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Old 10-11-2006, 08:05 PM   #1 (permalink)
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Well, long story short, the silver push button holding the battery cover in place broke on one side. Now it will not stay flush with the back of the phone, it still does hold on my battery cover, but the right side of the button is elevated. I have called a few online blackberry parts companies, who told me to just go straight to RIM. When I called RIM they said call companies online... ha ha... So uh now what? Do you guys have any ideas? The phone is just too new (as you guys know) that most places dont even carry any replacement parts at all. Anyone know of ANY place online that may have extra casings or pieces?

Last edited by grradams : 10-11-2006 at 08:27 PM.
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Old 10-11-2006, 08:28 PM   #2 (permalink)
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Quote:
Originally Posted by grradams
Well, long story short, the silver push button hilding the battery cover on broke on one side. Now it will not stay flush with the back of the phone, it still does hold on my battery cover, but the right side of the button is elevated. I have called, a few blackberry part online companies, who told me to just go straight to RIM. When I called RIM they said call companies online... ha ha... So uh now what? Do you guys have any ideas? The phone is just too new (as you guys know) that most places dont even carry any replacement parts at all. Anyone know of ANY place online that may have extra casings or pieces?
Same EXACT thing happened to me.

Email: Rochelle Balubal [mailto:rbalubal@promobility.com]

They dont carry any parts YET, but they will soon have what we need. the more emails we send, the better chance we may have.
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Old 10-11-2006, 08:31 PM   #3 (permalink)
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thanks!, ill email them right now, they were one of the places I called, but if they told you otherwise ill follow!
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Old 10-11-2006, 11:59 PM   #4 (permalink)
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Wirelessly posted (BlackBerry8100/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Ya my friend did me the favor and dropped mine and it fell out and I put it back. But It fell out again and lost it im just going to get a new one pearl but you should try getting a dummy and take the parts
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Old 10-12-2006, 12:23 AM   #5 (permalink)
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Quote:
Originally Posted by grradams
Well, long story short, the silver push button holding the battery cover in place broke on one side. Now it will not stay flush with the back of the phone, it still does hold on my battery cover, but the right side of the button is elevated. I have called a few online blackberry parts companies, who told me to just go straight to RIM. When I called RIM they said call companies online... ha ha... So uh now what? Do you guys have any ideas? The phone is just too new (as you guys know) that most places don't even carry any replacement parts at all. Anyone know of ANY place online that may have extra casings or pieces?
These phones are somewhat delicate, especially the back cover and latching mechanism. Can you tell me how the piece broke?
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Old 10-15-2006, 06:11 PM   #6 (permalink)
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yop mine did too... basically there are 2 hooks facing out on each side and a stem in the middle for a spring.... and one of the hooks broke... dang!!
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Old 10-15-2006, 07:08 PM   #7 (permalink)
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Sounds like a simple warranty issue. I would carry the phone into a Tmobile owned store for an exchange or call customer care for replacement.
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Old 10-15-2006, 07:36 PM   #8 (permalink)
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Have you delt with T-mobile warrenty? they are the biggest pain if something breaks on the phone since they dont cover pychical damage or they say that you caused the damage!!!!
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Old 10-15-2006, 07:58 PM   #9 (permalink)
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i already returned one pearl due to the battery cover sliding off.

The new one i have, the silver button popped off with the small spring. I looked at it for a few mintues being very careful and i pushed the two side pins in an outward direction just a fraction of a hair. I stuck it back in and now it is flush with the phone the way it is suppose to be.

My opinion is the back of this phone is a disaster. The worst design flaw i have seen on a blackberry. ON my 7100t i would have to break my nail to get the battery cover off... now with a little sweat on my hand the cover pops off when i grab the 8100 out of my pocket.

I refuse to go back to the 7100t because the 8100 is in a class of its own. I have ordered a white skin from shopblackberry.com so i don't lose the door or the button.

If you are not rough with your blackberries, the back door will probably not be an issue. I am always gentle with mine, but i won't be taking any chances.
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Old 10-15-2006, 08:00 PM   #10 (permalink)
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Quote:
Originally Posted by MythmbHurts
Have you delt with T-mobile warrenty? they are the biggest pain if something breaks on the phone since they dont cover pychical damage or they say that you caused the damage!!!!
I can vouch for that...

I went to return my first pearl for an exchange and they guy looked at me like i was a crimnal. He checked the imei number and my sim like 3 times. I asked him if he wanted to see my license. I called him a prick when i walked out.

I just switched from verizon to tmobile and i never got crap from verizon with a diffective phone.
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Old 10-15-2006, 09:37 PM   #11 (permalink)
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My back cover slides right off when I got to grab the phone in the middle. It's such a pain. I don't think mine is broke. Just that RIM did a crap job with the locking mechanism. flimsy plastic pieces!
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Old 10-16-2006, 08:31 AM   #12 (permalink)
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Quote:
Originally Posted by krad
I can vouch for that...

I called him a prick when i walked out.

That will help to ensure that the Rep will help you next time. My experience is that a good positive attitude is usually rewarded with good customer service.
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Old 10-16-2006, 08:55 AM   #13 (permalink)
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Quote:
Originally Posted by jeffmcclan
That will help to ensure that the Rep will help you next time. My experience is that a good positive attitude is usually rewarded with good customer service.
I'd normally agree with what you're saying but there are some folks who see the customer as nothing more than a nuisance, and no matter how nice you are they will still treat you like dirt. When I get someone like this I'll just nicely ask to wait for the next available rep.

I recently had to get my phone replaced under warranty because the Bluetooth was flaky at best. I could pair my headset with the phone but the connection would drop and reconnect about every 10-15 seconds. I spent lots of time trying to figure out exactly what the problem was so when I spome to Tmo support everything they asked me to try I had already done, I did it again if they wanted me to but the results were exactly as I explained. I found every person I spoke with to be very nice and professional and the replaced my phone after verifying I actually had tried to figure it out and there really was something wonky with the handset I had. I received the replacement in about 2 business days and it works like a champ. I couldn't be happier with the phone or with my support experiece from Tmo..
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Old 10-16-2006, 10:40 AM   #14 (permalink)
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Quote:
Originally Posted by jeffmcclan
That will help to ensure that the Rep will help you next time. My experience is that a good positive attitude is usually rewarded with good customer service.
well it also could have helped if he could speak english as well. He really was a prick and that is no way to treat a customer. He even gave me his card.
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Old 10-16-2006, 03:50 PM   #15 (permalink)
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This happened to me too. I would tape the back cover on, but I have to pull the battery about every 2 days as this @#$%^& is always crashing/hanging/BSODing.
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Old 04-07-2007, 06:59 AM   #16 (permalink)
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any new news???
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Old 04-07-2007, 06:02 PM   #17 (permalink)
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Quote:
Originally Posted by heespharm
any new news???
Try using SoftReset instead of pulling your battery out all the time. I love it. It may be newer than this thread, I'm not sure.

As far as parts go, someone else will have to answer that one for ya.
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