Originally Posted by jeffmcclan
That will help to ensure that the Rep will help you next time. My experience is that a good positive attitude is usually rewarded with good customer service.
I'd normally agree with what you're saying but there are some folks who see the customer as nothing more than a nuisance, and no matter how nice you are they will still treat you like dirt. When I get someone like this I'll just nicely ask to wait for the next available rep.
I recently had to get my phone replaced under warranty because the Bluetooth was flaky at best. I could pair my headset with the phone but the connection would drop and reconnect about every 10-15 seconds. I spent lots of time trying to figure out exactly what the problem was so when I spome to Tmo support everything they asked me to try I had already done, I did it again if they wanted me to but the results were exactly as I explained. I found every person I spoke with to be very nice and professional and the replaced my phone after verifying I actually had tried to figure it out and there really was something wonky with the handset I had. I received the replacement in about 2 business days and it works like a champ. I couldn't be happier with the phone or with my support experiece from Tmo..