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Old 10-15-2006, 09:30 AM   #1 (permalink)
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Default Microphone went dead: 3 times!!

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I love the 8100, but I have had (3) of them go dead:
The microphone stops working, for in and outgoing calls.
It happened on the first one abruptly, after dropping it in my car on the carpet. The second one I did not drop, and it's outgoing audio became disabled on incoming calls only, then in/out calls. The third one went dead in 5minutes.
So far, all have been exchanged, and I have purchased the "warranty" from T-mobile, so no issues with that yet.

Is it possible I am doing something to disable the mic? Seems unlikely to me.
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Old 10-15-2006, 06:24 PM   #2 (permalink)
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Are you somehow pushing the mute button on top of the phone?
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Old 10-15-2006, 07:00 PM   #3 (permalink)
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A drop can permanently disable the microphone for both inbound and outbound calls. We've seen this on a previous 7100. The bluetooth headset was the only way to use the phone after a drop. Luckily, we haven't dropped the 8100.

As phones get smaller (with corresponding less absorption for a drop), it becomes necessary to have a case/skin that offers some padding OR just never drop it.
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Old 10-16-2006, 01:39 AM   #4 (permalink)
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The drop could be a possible reason on the first one, but it was not a factor on the second and third.
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