BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-16-2006, 03:29 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Mass Storage Mode not working

Please Login to Remove!

I've searched the forums and haven't found anything that helps.

I've tried my blackberry on three different computers and the only way I can access the MicroSD card is through the Media Manager. I'd really like to be able to just access it as a drive.

I've turned "Mass Storage Mode" on and off. I've changed it from "yes" to "prompt" and nothing I do seems to change it.

The only thing that I haven't tried is reformating the card.

Does anyone have any suggestions? Or is anyone else having the same problem?
Offline  
Old 10-16-2006, 04:37 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
mrpg's Avatar
 
Join Date: Oct 2006
Location: NY
Model: 8320
Carrier: T-Mobile
Posts: 328
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What OS are you running? What size microSD card do you have? I know there are issues with 2gig cards. Also just guessing now but possibly permissions issue? You have sufficient rights on the PCs you're trying? Sounds like you're at the job (having multiple puters around to try) and some IT depts can get a lil crazy with the lockdown policies.

Last edited by mrpg : 10-16-2006 at 04:39 PM.
Offline  
Old 10-16-2006, 04:42 PM   #3 (permalink)
CrackBerry Addict
 
MythmbHurts's Avatar
 
Join Date: Jun 2006
Location: New York City
Model: 8100
Posts: 642
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

make sure the BB settings are correct and mrpg might be right with the IT policy and a mass storage being plugged in most places thats a big NO NO.
when you get home just click the my computer icon and select the F drive which is the removable media drive normaly or your mass storage device and open it and make sure all your folders show up that way. If not I would reformat the card and start from scratch
__________________
PIN:204D7C8C - USE THE SEARCH BUTTON!!!!
Yahoo: Whips_n_licks
Email:whips_n_licks@yahoo.com-Don't email me unless you searched!!
BB 8100 4.2.0.69
Offline  
Old 10-16-2006, 05:04 PM   #4 (permalink)
BlackBerry Extraordinaire
 
SanFrancisco's Avatar
 
Join Date: Sep 2006
Location: San Francisco
Model: 9700
OS: XP, 7
PIN: HEAD
Carrier: T-Mobile
Posts: 2,345
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Basic question, but are you saving your Media Card settings? People often forget to save the setting changes they make.

Also remove the battery and make sure the SIM card and MicroSD are firmly seated and locked in place.

Turn phone back on.

Without opening Desktop Manager, connect phone with a USB cable/cord and try again. Make sure the mini-USB cable end is firmly seated.

Also check - is there anything on the card? If so, delete it. Reformat with your desktop PC.

Give us an update.





Quote:
Originally Posted by impdust
I've searched the forums and haven't found anything that helps.

I've tried my blackberry on three different computers and the only way I can access the MicroSD card is through the Media Manager. I'd really like to be able to just access it as a drive.

I've turned "Mass Storage Mode" on and off. I've changed it from "yes" to "prompt" and nothing I do seems to change it.

The only thing that I haven't tried is reformatting the card.

Does anyone have any suggestions? Or is anyone else having the same problem?
Offline  
Old 10-16-2006, 11:17 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Still Trying

Thanks for all the responses. Here's a little more details.

My blackberry 8100 isn't on an Enterprise. I've tried it on two of my home computers and my work computer. I have admin rights on all three computers. I'm running the handheld software version that comes with the blackberry (4.2.0.42)

I've tried removing the battery. I just reformatted the card using the blackberry. I can't reformat using the desktop because it doesn't show up as a drive.

I'm using a 1GB card that works just fine with media manager.

The USB cable is seated correctly. Card is seated correctly.

I ensured that I am saving the settings. Even changed them to the wrong settings went back in and changed them back to the correct settings to make sure that the blackberry was seeing the right settings.

Currently my settings are :
Media Card Support: ON
Encryption Mode: NONE
Mass Storage Mode Support: ON
Auto Enable Mass Storage Mode When Connected: YES
Total Space: 968.49MB
Free Space: 968.40MB
Offline  
Old 10-17-2006, 12:08 PM   #6 (permalink)
BlackBerry Extraordinaire
 
kathrynhr's Avatar
 
Join Date: Sep 2006
Location: Ohio
Model: None
Carrier: Sprint
Posts: 2,034
Post Thanks: 36
Thanked 31 Times in 20 Posts
Default

When you first plug your BB into the USB cable, you may get a message on your phone about "insufficient power". Just press the escape key. You may also get a message about mass storage mode. Say "yes".

Works for me.
Offline  
Old 10-17-2006, 12:28 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the response.

I don't get any messages about "insufficient power" or about "mass storage mode".

The blackberry seems to work fine otherwise. I can use desktop manager and I can use it as a tethered modem. Just can't get it to show up as a disk drive so I don't have to use media manager.

I was really hoping someone would look at my settings and point out some obvious thing that I had set wrong.
Offline  
Old 10-19-2006, 10:26 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Anyone else have any ideas why Mass storage mode isn't working for me? Or is there anyone else who hasn't been able to get it to work?
Offline  
Old 10-19-2006, 01:16 PM   #9 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just had the same exact issue! Leave the 8100 plugged and reboot your PC. When mine came back up, I could see it in 'My Computer'.
Offline  
Old 10-19-2006, 01:46 PM   #10 (permalink)
No longer Registered.
 
krad's Avatar
 
Join Date: Jul 2005
Model: 0000
Posts: 788
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

mine didn't work untill i formated the microsd card on the 8100. Then it worked fine.
Offline  
Old 10-19-2006, 10:07 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried having the 8100 plugged into the computer when it rebooted. I've tried it on a computer with the desktop manager software installed and a computer without it.

I've tried reformatting the microsd card.

I'm beginning to wonder if my 8100 just isn't defective. I haven't had time to sit with T-Mobile on the phone, but I'm going to try and do that tomorrow.

Thanks for the replies.
Offline  
Old 10-19-2006, 10:33 PM   #12 (permalink)
Stuck In The '70's Mod
 
ndub33's Avatar
 
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,599
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default

I have an incredibly remedial question-what is the purpose of Mass Storage mode?
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Offline  
Old 10-19-2006, 11:52 PM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8100
Carrier: T-Mobile
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ndub33
I have an incredibly remedial question-what is the purpose of Mass Storage mode?
It basically allows the memory card to be accessed as if it was a drive.
Offline  
Old 10-20-2006, 12:24 AM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2006
Model: 8100
Carrier: tmobile
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by impdust
It basically allows the memory card to be accessed as if it was a drive.
And (also as a newbie) what is the point of - not - being in Mass Storage Mode?
Offline  
Old 10-20-2006, 11:19 AM   #15 (permalink)
New Member
 
Join Date: Jul 2006
Model: 8700
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Being the newbie that I am, when it asked me if I wanted to enable Mass Storage Mode I said no, because it said I couldn't see all my applications. I then told it not to "remind" me again. How do I go back and change my settings to allow Mass Storage Mode?
Offline  
Old 10-20-2006, 11:28 AM   #16 (permalink)
BlackBerry Master
 
MrKyoo's Avatar
 
Join Date: Oct 2005
Location: Los Angeles
Model: 4s
OS: iOS
PIN: 79B32491
Carrier: AT&T
Posts: 4,546
Post Thanks: 1
Thanked 4 Times in 3 Posts
Default

Options xxx8211; Advanced Options xxx8211; Media Card

~MrKyoo
__________________
http://twitter.com/mrkyoo
Offline  
Old 10-20-2006, 12:00 PM   #17 (permalink)
New Member
 
Join Date: Jul 2006
Model: 8700
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I turned on Mass Storage mode, but now my 8100 isn't recognizing my SD card. Do I need to reformat? If so, how?
Offline  
Old 10-20-2006, 12:07 PM   #18 (permalink)
CrackBerry Addict
 
MythmbHurts's Avatar
 
Join Date: Jun 2006
Location: New York City
Model: 8100
Posts: 642
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

in the options for the media card hit the menu button and then click reformat
__________________
PIN:204D7C8C - USE THE SEARCH BUTTON!!!!
Yahoo: Whips_n_licks
Email:whips_n_licks@yahoo.com-Don't email me unless you searched!!
BB 8100 4.2.0.69
Offline  
Old 10-20-2006, 12:13 PM   #19 (permalink)
New Member
 
Join Date: Jul 2006
Model: 8700
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, I am up and running again!
Offline  
Old 10-20-2006, 12:27 PM   #20 (permalink)
Stuck In The '70's Mod
 
ndub33's Avatar
 
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,599
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by impdust
It basically allows the memory card to be accessed as if it was a drive.

Cool. Thx!
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.