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Old 11-06-2006, 12:06 AM   #1 (permalink)
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Angry WTH! My Pearl automatically wiped itself!

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Here is what just happened:

1. I connected my locked phone to the PC, with the Desktop Manager software running.

2. The Desktop Manager asking me for my device password.

3. I correctly entered my password on the first try.

4. The sync begins and asks me for my key store password.

5. I correctly entered my password on the first try.

6. The sync pauses, as it normally does, because the Pearl is still locked.

7. I unlock the handheld while connected to my PC.

8. I correctly enter my key store password on the first try.

9. Sync resumes and sync's my contacts, notes, etc.

10. Moments later, I notice that the PC has disconnected from the BB and it is now redetecting.

11. I look over to the Pearl in time to see it rebooting. I'm thinking at this point that perhaps it was just an OS update or something, and that it is simply rebooting.

12. After several moments of displaying the hourglass, the Pearl reboots again and begins a device wipe.

My Pearl is still scrubbing as we speak, and it looks like it won't be done for at least an hour.

My question is this: WHAT THE HECK HAPPENED!?
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Old 11-06-2006, 12:09 AM   #2 (permalink)
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As a side note, I've been running the O2 release of the OS for almost 3 weeks with no issues at all.
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Old 11-06-2006, 12:09 AM   #3 (permalink)
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i dunno bud...

but if i knew mine was wipin..

i would d/c the battery and do a sys reset...

pullin the memory card...

i dunno if it would help..

but at least you know you tried something...

good luck...
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Old 11-06-2006, 12:11 AM   #4 (permalink)
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Well that's a scary story. I have no idea. Sounds like it decided that it was going to do a restore or something, whether you liked it or not.


When I open DM and it asks for a password I have always ignored it and closed the box. I have still been able to sync, etc. after that, so I am not sure why it asks for passwords, etc.

Keep us posted, that's some bad news. Did you have a backup of the phone data?


Quote:
Originally Posted by Omikron
Here is what just happened:

1. I connected my locked phone to the PC, with the Desktop Manager software running.

2. The Desktop Manager asking me for my device password.

3. I correctly entered my password on the first try.

4. The sync begins and asks me for my key store password.

5. I correctly entered my password on the first try.

6. The sync pauses, as it normally does, because the Pearl is still locked.

7. I unlock the handheld while connected to my PC.

8. I correctly enter my key store password on the first try.

9. Sync resumes and sync's my contacts, notes, etc.

10. Moments later, I notice that the PC has disconnected from the BB and it is now redetecting.

11. I look over to the Pearl in time to see it rebooting. I'm thinking at this point that perhaps it was just an OS update or something, and that it is simply rebooting.

12. After several moments of displaying the hourglass, the Pearl reboots again and begins a device wipe.

My Pearl is still scrubbing as we speak, and it looks like it won't be done for at least an hour.

My question is this: WHAT THE HECK HAPPENED!?
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Old 11-06-2006, 12:13 AM   #5 (permalink)
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Are you sure it is wiping the device and not simply stuck on rebooting? [hourglass just keeps spinning].
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Old 11-06-2006, 12:43 AM   #6 (permalink)
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Quote:
Originally Posted by SanFrancisco
Are you sure it is wiping the device and not simply stuck on rebooting? [hourglass just keeps spinning].

Oh no, we're past wiping. It's been "Scrubbing" for the past half hour. I've got 31:45 left on the timer.
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Old 11-06-2006, 12:44 AM   #7 (permalink)
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Oh, and in case anyone isn't aware, I'm not going to pull the battery because the device is designed to re-start the scrubbing process from the beginning if it loses power.
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Old 11-06-2006, 01:30 AM   #8 (permalink)
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*sigh*

Well, the scrubbing finally finished, and I've re-synced my contacts but all of my pictures and notes are gone, as well as my settings and customizations.

I wish I knew why it happened in the first place so I could make sure that it wouldn't happen again.
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Old 11-06-2006, 01:32 AM   #9 (permalink)
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That sure is a bad deal for you, but its a good reminder of the importance to do backups? Let us know if you figure out why it happened.
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Old 11-06-2006, 01:37 AM   #10 (permalink)
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Quote:
Originally Posted by kasperapd
That sure is a bad deal for you, but its a good reminder of the importance to do backups? Let us know if you figure out why it happened.
Indeed. I've just enabled the automatic backup feature in the Desktop Manager, so hopefully in the future I would only lose a maximum of 3 days of data.

The issue is that my phone is something that I need to RELY on. I don't want my BB wiping itself when I'm hundreds if not thousands of miles away, and incapable of re-syncing it.
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Old 11-06-2006, 02:54 AM   #11 (permalink)
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Quote:
Originally Posted by Omikron
Indeed. I've just enabled the automatic backup feature in the Desktop Manager, so hopefully in the future I would only lose a maximum of 3 days of data.

The issue is that my phone is something that I need to RELY on. I don't want my BB wiping itself when I'm hundreds if not thousands of miles away, and incapable of re-syncing it.
I don't know if this will work as it is untried.

I copied the entire CD contents that came in the Pearl box on to the MicroSD chip, in a folder I called BBDisk. It's takes 116MB. I also put a copy of my device backup file on to the disk.

I thought that if I am ever away from home and need to install the backup, that I could find a PC to use, install DM and then perform a restore with the file on the chip.

I also copied the files in the event I need to use someone's PC to tether the Pearl as a modem, I would have all the files with me [including the instructions on how to set up the Pearl as a modem].

Like I said, I have not tried any of the above, but seems it might work.
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