Originally Posted by eykhong
i am having this same problem. when i go to options>email reconciliation, there are no options! i tried resending my service books, but that has not changed anything. is it imperative that i delete the service books on the handheld first? thanks in advance.
No, it is not imperative to delete them, but if it works for you without deleting them, then don't delete.
However, if your way does not work and you wish to follow the advice from bsz101 above, you should follow it completely, not just partially.