Originally Posted by Mandizzle
I registered for the card last week and still haven't received a confirmation email..
If they dont get back to me in the next day or two I think i'll just call CS.
Before calling Rogers ensure the following:
1. The Pearl IMEI # was purchased from an authorized Rogers dealer location and not from a third party including direct from the Manufacturer. The reason for this is due to the offer is from Rogers, not from RIM.
2. The device added to the account wasn't from a TOR (Transfer of responsibility) which means you weren't the original purchaser.
3. You're listed as the billing name (financially responsible) for the account which would be the same name listed on the invoice from the dealer or on the proof of activation if shipped from Rogers. If you're listed as an "authorized user" or just a "user" make sure the main account holder (billing name) fills out the form. If this is a corporate account then have the authorized user contact the company's local Telecom Rep (usually this is an I.T. Administrator) who will forward the request to Rogers BSG (Business Support Group) on behalf of the company for all Pearls purchased. If you're a listed authorized user for a corporate account you can also call *611 and request a BSG eform inquiry be submitted to your BSG Account Rep.
4. You didn't recently report your device as LOS (Lost or Stolen).