Originally Posted by Remax Realtor
I haven't installed any programs on my phone. Does the hard reset wipe the phone? How do you do one?
Don't go wiping the phone yet. That's a drastic procedure. Just do the battery reset. If that does not work, do it again. Try at least three times.
As I have said before, the BB operating system is a complicated OS for what we are asking it to do. After a time things get gummed up, just like your PC does.
The longer you go without doing a reset, say three or four days, the more likely you will experience some type of program, phone or other crashes, such as the keys not working.
A battery reset usually fixes things.