Originally Posted by nberb
I just wanted to see what carrier everybody is using. I just recently switched to T-Mobile from Cingular when I got the Pearl last week for my b-day. I am extremely happy with the service so far. I was dropping calls like crazy with Cingular. No complaints yet for T-Mobile. I think I made a good choice, just wanted to see what everybody else was using.
I have to go on a bike ride, road, not motor. But before I leave:
I have had all the carriers here in San Francisco. ATT, Sprint, Cingular, Verizon, T-Mobile.
IMHO T-Mo is the best I have ever had. The signal is good for me [in SF T-Mo is not that good for some, but I have NOT had problems].
I like their plans, best in the business near as I can tell. The $20 unlimited data plan cannot be beat.
Perhaps most important, they have odd customer service. I say odd because it is phenomenal. When you call tech support or custo service it is almost like you have a direct line to them and you are their only customer.
They are known for spending as much time on the phone with you as necessary to solve your problem. There are posts here and on other forums where they say that they spent one to three hours on the phone with tech support.
They are professional, courteous and caring. Clearly T-Mo decided to make an effort to provide great customer service.
Far as I'm concerned, I would pay more for anything if I know customer service is good. T-Mo prices are good and they have stellar custo service. Can't get better than that.