BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-12-2006, 01:27 AM   #1 (permalink)
New Member
 
Join Date: Nov 2006
Model: Pearl
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email problems with new BB Pearl

Please Login to Remove!

Hello, I bought a Pearl today to replace a treo. I posted another help message on Howards, so I will just repost here. Very frustrating as I need a dependable email device more than I need a web browser (which works fine!!) Anyway here is my repost:


Hello,

Today I replaced my well worn Treo 600 with a BB Pearl and having problems getting the thing to retrieve my email. With the Treo,I had my own imap client that directly accessed my email server but my understanding is that the pearls are incapable of directly accessing email, but instead must go through a proxy server. Because of the very issues I am having I have never been too keen on accessing my mail via a 3rd party but the price was too good to pass up.

Long story short: I have set up the proxy info at tmobile and all seemed to go well, no error messages. I did get one message stating all was well and I should start getting emails in 20 min. When that didn't happen I googled and found I should send myself a service book from tmobile. Did that and sure enough got the message stating I should get mail in about 20 min and again that never happened.

Anyone run into this and any know fixes? Or better yet, any imap clients available that simply bypass the weak link in the chain (proxy)? Even if I get this fixed, I worry about missing or delayed emails because the proxy is down or busied out. My treo will probably be shut off tomorrow so I need to get this thing fixed or take it back.

Thanks,
Fletch
-------------
P.S When working correctly is there always a 20 min delay when checking my server for new mail? The tmobile rep said it is almost instantaneous and all that I have read tonight trying to troubleshoot seems to indicate a lag time of at least 15 min. Please tell me this is not so!!!! So far I like the little phone what I have played with it tonight. It has more features than my treo but reliable/fast email is necessary for my job. A stand alone imap client like my treo has would be a big plus. Thank you, Fletch
Offline  
Old 11-12-2006, 01:59 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2006
Model: 8100
Carrier: Tmobile
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default This may help ...

Check out my post here. It seemed to work as well for someone else ...

blackberryforums.com/general-8100-series-discussion/53794-no-more-e-mail-reconciliation.html

"I had an issue with reconciliation when I changed from desktop re-director to BIS. Basically I had to go into options --> advanced options --> service books and delete all service books EXCEPT Provisioning (you must keep that one).

Then log into BIS online at the TMobile site and click re-send service books. After a few minutes your BB should have the right service books which include BIS info.

Not sure if your problem is the same as mine, but that's what I did and it worked fine for me."
Offline  
Old 11-12-2006, 04:35 AM   #3 (permalink)
New Member
 
Join Date: Nov 2006
Model: Pearl
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey thanks, that will be the next thing I try. I stumbled on something a few min ago-I should have check it hours ago but just too frustrated to think about it at the time. I looked in my server logs and sure enough I can see the proxy connecting..but blackberry connects then just disconnects. I am wondering if it's choking on a large message or the sheer number of messages in my inbox. Any idea if their proxy has limits? I am going to wait and see if it will synce with only 1 small message in my inbox. If that doesnt work I will try your suggestion in the morning.

Thanks, Fletch



Quote:
Originally Posted by bsz101
Check out my post here. It seemed to work as well for someone else ...

blackberryforums.com/general-8100-series-discussion/53794-no-more-e-mail-reconciliation.html

"I had an issue with reconciliation when I changed from desktop re-director to BIS. Basically I had to go into options --> advanced options --> service books and delete all service books EXCEPT Provisioning (you must keep that one).

Then log into BIS online at the TMobile site and click re-send service books. After a few minutes your BB should have the right service books which include BIS info.

Not sure if your problem is the same as mine, but that's what I did and it worked fine for me."
Offline  
Old 11-12-2006, 08:36 AM   #4 (permalink)
CrackBerry Addict
 
RoadRider's Avatar
 
Join Date: Dec 2005
Location: Il
Model: 8310
Carrier: ATT
Posts: 738
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Remove the battery for about 30 seconds.
Offline  
Old 11-12-2006, 09:51 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So, fletchb, you have your own mail server accessible by IMAP protocol, and you have access to its logs. Perfect!


You have added email address to your blackberry account. You have not seen error messages while doing it. You see your email address under blackberry account Web page. Good.

Do you see new icon for email mailbox on blackberry? If you do- service books are fine. If you do not- click on 'Send Service Books' button on web page where you manage your blackberry account.

Blackberry will not download 'old emails,' those that existed before you added your email address to blackberry account. To test if it works send yourself few emails from desktop, wait 30 minutes, check if they are on blackberry. If they are- all is fine.

If they are not- send yourself few emails from blackberry. Are they marked as Sent? Then you are in coverage but something is not right with receiving emails. Send yourself few more emails from desktop, cut relevant parts of your imap server logs that show how RIM's servers are trying to retrieve them, escalate to T-Mobile and request them escalate to RIM.

Also, ask yourself if your desktop mail client leaves emails on server. If it does not- blackberry may have nothing left to download when it reaches your mail server.

Finally, 15 minutes delay is standard for blackberry for emails retrieved from IMAP or POP mail server. If you receive emails often, retrieval interval should drop to 5 minutes.

If it is still not fast enough you have following options:

- Scan this Web site, its forums, for tips and tricks to forward emails to blackberry which will ensure instant delivery. Sacrifices of some features may have to be made, and some tricky configuration changes may have to be done, but you can make it work;

- Create yourself free of charge Yahoo or Google email account and make it your primary email account. Both Yahoo and Google have tight integration with blackberry and almost instant email delivery.

Last edited by Berry One : 11-12-2006 at 09:53 AM.
Offline  
Old 11-12-2006, 10:45 AM   #6 (permalink)
New Member
 
Join Date: Oct 2006
Model: 8100
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just go to mytmobile.com

Type in your phone number to register, they will send you a default password to access the site.

Choose your phone (pearl obv) and click "communication tools"

Scroll down to email, and click "manage my accounts"

Add your email accounts accordingly.
________________________________________________

If that doesnt work, go to tmobile.com/bwc and follow the steps until your BB PIN is verified and reset.

Good luck, and btw, 15 min for an email to get to your handheld is way to long IMO
Offline  
Old 11-12-2006, 01:53 PM   #7 (permalink)
New Member
 
Join Date: Nov 2006
Model: Pearl
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Happy to report it's working as of this AM. I do not know if it was choking on a large message or just because I have a large # of messages in my inbox but it was one or the other.
I renamed my inbox mail file to inbox2 on the server, which effectively cleaned out my inbox so I then sent myself a new message and went to bed. Ironically that message never showed up but now other new messages are so maybe it uses the first one as a marker?

OH and to your other comments..I am already a big user of gmail and already downloaded their applet. It works fine. As I work for a state university, I can't use it for primary but use it for just about everything else.


Tnx, I will scan the site for faster mail delivery tips as I already like the formfactor & features over my old phone. I am new to BB and know almost nothing about them, but now that I see they are getting like palm and can run 3party apps Iam sure these mail delivery delays could be reduced.

2 questions and I promise I will search for everything else:

The included instructions show a button to turn off sound/ringer, but when I hit that button on mine, it goes into standby. How do I just turn off the ringer?

How do I put things on the BB desktop as opposed to having to go through the menu for everything? The Tmobile rep had his setup this way for quick access.

Thanks to you and all for the help,
Fletch


Quote:
Originally Posted by Berry One
So, fletchb, you have your own mail server accessible by IMAP protocol, and you have access to its logs. Perfect!


You have added email address to your blackberry account. You have not seen error messages while doing it. You see your email address under blackberry account Web page. Good.

Do you see new icon for email mailbox on blackberry? If you do- service books are fine. If you do not- click on 'Send Service Books' button on web page where you manage your blackberry account.

Blackberry will not download 'old emails,' those that existed before you added your email address to blackberry account. To test if it works send yourself few emails from desktop, wait 30 minutes, check if they are on blackberry. If they are- all is fine.

If they are not- send yourself few emails from blackberry. Are they marked as Sent? Then you are in coverage but something is not right with receiving emails. Send yourself few more emails from desktop, cut relevant parts of your imap server logs that show how RIM's servers are trying to retrieve them, escalate to T-Mobile and request them escalate to RIM.

Also, ask yourself if your desktop mail client leaves emails on server. If it does not- blackberry may have nothing left to download when it reaches your mail server.

Finally, 15 minutes delay is standard for blackberry for emails retrieved from IMAP or POP mail server. If you receive emails often, retrieval interval should drop to 5 minutes.

If it is still not fast enough you have following options:

- Scan this Web site, its forums, for tips and tricks to forward emails to blackberry which will ensure instant delivery. Sacrifices of some features may have to be made, and some tricky configuration changes may have to be done, but you can make it work;

- Create yourself free of charge Yahoo or Google email account and make it your primary email account. Both Yahoo and Google have tight integration with blackberry and almost instant email delivery.
Offline  
Old 11-12-2006, 01:55 PM   #8 (permalink)
New Member
 
Join Date: Nov 2006
Model: Pearl
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, I am working now, see my other reply . Just need to find out what blackberrys proxy limits are as just as soon as I cleaned out my inbox, it started working.

regards, Fletch


Quote:
Originally Posted by Brother Iron
Just go to mytmobile.com

Type in your phone number to register, they will send you a default password to access the site.

Choose your phone (pearl obv) and click "communication tools"

Scroll down to email, and click "manage my accounts"

Add your email accounts accordingly.
________________________________________________

If that doesnt work, go to tmobile.com/bwc and follow the steps until your BB PIN is verified and reset.

Good luck, and btw, 15 min for an email to get to your handheld is way to long IMO
Offline  
Old 11-12-2006, 02:05 PM   #9 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can't help you with your device questions, but as for GMail: you don't need a standalone application if all you need is fast email.

Just add your GMail email address to your blackberry account and you will be pleasantly surprised with how fast emails are arriving to your device.
You may have to wait few minutes (or more than few) after setup if your GMail mailbox is huge. After initial delay, emails will be arriving to blackberry instantly.

By the way, you must be right about your mailbox, but it has to be really huge. Out of curiosity, how many email messages it had, and how large it was in megabytes?

Enjoy your Pearl.
Offline  
Old 11-12-2006, 02:45 PM   #10 (permalink)
New Member
 
Join Date: Nov 2006
Model: Pearl
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Berry One
Can't help you with your device questions, but as for GMail: you don't need a standalone application if all you need is fast email.

Just add your GMail email address to your blackberry account and you will be pleasantly surprised with how fast emails are arriving to your device.
You may have to wait few minutes (or more than few) after setup if your GMail mailbox is huge. After initial delay, emails will be arriving to blackberry instantly.

By the way, you must be right about your mailbox, but it has to be really huge. Out of curiosity, how many email messages it had, and how large it was in megabytes?

Enjoy your Pearl.
Off the top of my head , I don't know how many emails, but size was 286 megs. I run the IT dept for a small medical library and we do video, etc. I am also a DE grad student and use it to transfer lectures from time to time so my fellow students can listen to them as "podcasts" while driving in their cars.
Plus just lazy and time limted, so cleaning out my box was something I was planning on doing anyway

Berry proxy can initiate imap protocol, but because messages are presented on my screen without delay it must be acting in a "pop3" kinda way by tranfering mail to their servers, not just the headers and that I bet is why it was choking once it saw how much mail I have

Thanks, Fletch
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.