BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-03-2006, 10:35 AM   #1 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default App Error 523

Please Login to Remove!

Woke up this morning and the red light was flashing on my Pearl.

Went to turn it on and the hour glass just keeps spinning and when it stops it says "App Error 523" and then it says "RESET" underneath it.

I can't seem to get my Pearl to turn on at all. I've tried doing a hard reset and removing the battery and still nothing.

Somebody please help!!!!!
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 10:41 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2006
Model: 8100
Carrier: Rogers
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow, that's strange b/c I too am getting "App Error 523". It just started this morning.
Offline  
Old 12-03-2006, 10:44 AM   #3 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's freaking me out because I can't seem to do anything to get my Pearl to turn on..
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 11:11 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2006
Model: 8100
Carrier: Rogers
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Cool

I have had a similar problem before. I believe I had a different error code. I know there is information on the forum about this issue and how to resolve it, but I can't remember what the solution was. I took my sim out of my 8100 and put it in one of my cell phones, so at least I can txt and have access to voice! I am too lazy this Sunday morning to stress about it!
Offline  
Old 12-03-2006, 11:24 AM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,807
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Using the handy "search" button at the top of the page, I found several threads discussing what to do with an error 523. Here are two:

http://www.blackberryforums.com/gene...ror-523-a.html

http://www.blackberryforums.com/gene...an-bberry.html

You will need to wipe out the BB and reload the OS.
Offline  
Old 12-03-2006, 11:47 AM   #6 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry
Using the handy "search" button at the top of the page, I found several threads discussing what to do with an error 523. Here are two:

http://www.blackberryforums.com/gene...ror-523-a.html

http://www.blackberryforums.com/gene...an-bberry.html

You will need to wipe out the BB and reload the OS.
Thank you so much for the links.. I think in a panic I forgot about using "search" and just posted my problem instead.

I'll go through the forum and i'm sure i'll get everything figured out. Really glad i backed up my Pearl on Fri.

Thanks again...
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 12:03 PM   #7 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok so I wiped the Pearl and installed a fresh OS but now how do I get it to install my old image backup that I have?

Thanks!
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 12:05 PM   #8 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,807
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Start Desktop Manager
Click on Backup/Restore
Restore the file
Offline  
Old 12-03-2006, 12:49 PM   #9 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Tried doing a fresh install and still having problems.

Upon turning on the device the hourglass just sits there spinning then an image shows up and says "523 error".

Trying to install OS once again.

What a hectic way to start the day.
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 12:50 PM   #10 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,807
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Make sure you wipe out the BlackBerry first - do not just load the OS.
Offline  
Old 12-03-2006, 12:52 PM   #11 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I used JL_Cmder first to wipe it out. Then did an install. Trying turning it on and the hour glass just kept on spinning.

So trying the whole process all over again.

Any idea as to what could have caused the error in the first place. The only 3rd party software I have on my device is mig33 and Opera3.
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 12-03-2006, 02:07 PM   #12 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Seem to have everything up and running back to normal again.

Maybe now I can actually start my day!
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 01-17-2007, 11:41 AM   #13 (permalink)
New Member
 
Join Date: Dec 2006
Model: 8100
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Pearl and the App Error 523

Last night I went out to my car, it was about 12 degrees F and picked up my phone to send a txt. Well, the red light was blinking and the screen displayed:

App Error 523
reset

Following the processes others have undergone (removing battery, SIM, MicroSD card, rebooting and all I've been unsuccessful in getting the phone to "work" again. It would seem that I'll need a Windows PC to get my phone functional. This, to me, is completely unacceptable. I've already started searching for a replacement phone for various other reasons - this is just the frosting on the cake.

- poor battery life (especially if bluetooth is used)
- poor call quality
- rear cover falls off rather easily
- extremely slow access times to MicroSD card
- Selecting a song as a ring tone is so slow that the phone won't ring before the call rolls to VM.
- Unable to record voice memos longer than 1 minute.
- Terrible voice dialing
- Lack of support for Mac users
Offline  
Old 01-17-2007, 10:01 PM   #14 (permalink)
New Member
 
Join Date: Dec 2006
Model: 8100
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here's the error that seems the likely culprit:

guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:System data:POWER_UP
guid:0x37C8B9CBFFD80A9B time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:net.rim.hrtRT data:SimI
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:System data:OnOffMgr: powerUp
guid:0x19E57B17BE5FDC12 time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:net.rim.gme data:INcn
guid:0xF5891001BBA3412D time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:net.rim.lstp data:INcn
guid:0x9C3CD62E3320B498 time: Wed Jan 17 15:38:58 2007 severity:1 type:3 app:Java Exception data:
IllegalStateException
No detail message
net_rim_cldc-5
PersistentContent
decode
0x7274
net_rim_cldc-5
PersistentContent
decode
0x8B7D
net_rim_cldc-5
PersistentContent
decodeString
0x8B13
net_rim_bb_mms
MMSPayloadModelImpl
getAttribute
0x5C4F
net_rim_bb_mms
MMSMessageModelImpl
paint
0x421F
net_rim_bb_ribbon_skin_svg
EmailHandler
update
0x16F9
net_rim_bb_ribbon_skin_svg
Handler$HandlerUpdater
run
0x2A46
net_rim_cldc-4
Application
processNextMessage
0xD2C
net_rim_cldc-4
Application
enterEventDispatcher
0x6A1
net_rim_bb_ribbon_app
RibbonLauncherApp
main
0x3AD1
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:System data:App Error 523
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:38:58 2007 severity:0 type:2 app:System data:System process died
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:44:43 2007 severity:0 type:2 app:System data:VM: 100086 gc=0 idle=0 native=NONE
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:44:43 2007 severity:0 type:2 app:System data:System Startup
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:44:43 2007 severity:0 type:2 app:System data:VM:FSNHv=1
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:44:45 2007 severity:0 type:2 app:System data:VM:CVER=4.2.0.64
guid:0x97C9F5F641D25E5F time: Wed Jan 17 15:44:45 2007 severity:0
Offline  
Old 01-21-2007, 09:40 AM   #15 (permalink)
New Member
 
Join Date: Sep 2006
Model: 7100g
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am getting this error as well. On my 3rd Cing Pearl. Here's when it happens--when i receive a picture message from a Verizon customer, it kills my Pearl. MMS from Cingular OK, only Verizon. Thoughts??
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.