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Old 12-05-2006, 09:35 PM   #1 (permalink)
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Default Phone internal speaker STOPPED WORKING!!!

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So I haven't dropped the phone or anything...I was talking on it normally all day today. Tonight I had it on speaker phone and when I switched back to normal mode, I heard nothing. I have done a battery pull and reset the device and nothing is seeming to work. I can only hear if I put it on speakerphone. HELP! Thanks.
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Old 12-05-2006, 09:37 PM   #2 (permalink)
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I've seen a few other threads talking about the same issue, try searching this forum for earpiece problems. I think I saw three different threads about it yesterday.
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Old 12-05-2006, 09:41 PM   #3 (permalink)
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I was bored so I did the search:

http://www.blackberryforums.com/gene...fine-help.html

http://www.blackberryforums.com/gene...thing-all.html

http://www.blackberryforums.com/gene...g-anymore.html

http://www.blackberryforums.com/gene...-dropouts.html
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Old 12-05-2006, 09:43 PM   #4 (permalink)
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Over achiever!
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Old 12-05-2006, 09:58 PM   #5 (permalink)
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Quote:
Originally Posted by snowskier79
Over achiever!
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Old 12-06-2006, 01:29 AM   #6 (permalink)
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another victim like me i see. the first link in that list of threads is mine. i have the same problem. its wed. now and still i cant answer phone calls w/o my bt headset or speakerphone :(

still waiting for my replacement. i dunno what caused this but it sux!

and heres the REAL killer! i paid $125 to gsmphonesource.com to get my pearl unlocked! now only a month later i have to have it replaced with.... a locked one!!!!!
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Old 12-06-2006, 07:53 AM   #7 (permalink)
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i'm getting mine replaced under warranty.
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Old 12-06-2006, 09:59 AM   #8 (permalink)
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OK, for all my protection, lanyard, Seidio rubberized case, BSE skin, I friggin dropped my phone on to concrete at the BART train station. To my defense, I was trying to rush on board, lug a 60 lb bag, etc.

It was a gentle fall and I think that it dropped flat on the back or on a corner because the case did not come apart nor was there even a hint of a scratch or mark.

BUT now the speaker does NOT work! Headset is fine. Just the speaker is out. Notifiers, tones, sounds, media audio, no longer work through the speaker.

Since I was on mass transit and using the headset I did not notice the problem until a few hours later, when the phone would not ring through the speaker.

Refusing to believe that such a gentle fall caused the problem, I went through all the checks, including checking:

The settings
BB Alerts program
10 battery resets
Placing in and out of magnetic holster
remove and replace Sim and Micro SD cards, check seatings
5 more battery resets
wipe phone
reinstall .42 OS
Check BBForums, three times
5 more battery resets

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Just called T-Mobile and tech said looks like I covered it all [he agreed when I said I was a BBF member and probably knew more than him about the Pearl].

End result, new phone on the way.

He did say to try the new OS, but I told him I did not want to do that because I did not want to lose the ability to turn auto-dim off. I could tell that he did not know what I was talking about, so he did the exchange without requiring that I try installing the new OS first.

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Bonus Tip: After the exchange was entered on his computer he went through the standard speech, that I would be charged $350 for a new phone if I did not return a T-Mobile branded phone, as indicated by the T-Mobile logo on the front of the phone.

I mention this because of some Members in here removed the logo of their phones with a penny or sugar cube. So there is a chance that returning a phone without the logo might cause problems with an exchange.

Bonus Tip: Although I doubt the gentle fall caused the problem, sure was coincidental. But my Seidio rubberized case and BSE skin came through in protecting the phone. I have no doubt that the fragile Pearl casing would have suffered some damage, at the minimum some scratches or marks.

Query: Could these Pearls have super sensitive/delicate wires to the little speaker that break or jar loose over time? Maybe the soldering is not all that great? Given the size of the phone, I can't imagine the soldering on the connectors and the wires themselves can be substantial enough to withstand much punishment, especially if in the manufacturing process the machine or solder person does not get it perfect.

Last edited by SanFrancisco : 12-06-2006 at 10:04 AM.
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Old 12-06-2006, 10:23 AM   #9 (permalink)
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Quote:
Originally Posted by SanFrancisco
OK, for all my protection, lanyard, Seidio rubberized case, BSE skin, I friggin dropped my phone on to concrete at the BART train station. To my defense, I was trying to rush on board, lug a 60 lb bag, etc.

It was a gentle fall and I think that it dropped flat on the back or on a corner because the case did not come apart nor was there even a hint of a scratch or mark. . . .
It is very painful to read this post SF!
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Old 12-06-2006, 10:31 AM   #10 (permalink)
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If you are adventurous, you may want to take apart your blackberry. When I had mine apart to remove some dust I noticed that the speaker connection is pretty shoddy. Its just two gold colored pins that stick out. You might want to pull them out a little so they make better contact with the motherboard connectors. I'm sure that will fix your problem =) Just follow the steps they have up top on the sticky, it worked great for me.


Edit:

I don't see the connectors ever really breaking, just losing contact since they are just making contact by simple pressure.

Last edited by sherifnix : 12-06-2006 at 10:36 AM.
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Old 12-06-2006, 11:19 AM   #11 (permalink)
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SF: I remember your posting pix of your Pearl with holes drilled in it to make the speaker louder. If so, dya think tmob is gonna like that when you send it back?
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Old 12-06-2006, 11:23 AM   #12 (permalink)
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I was pondering doing that, but I better not press my luck. If I return the phone with indications that I took it apart or if something cracks or breaks, then I'll get dinged by the phone checker outer guy. Don't want to risk that mine will be the first phone he checks after getting lectured by the boss that he does not check the returns close enough.

Interesting though, that the connectors are held by pressure. I bet that is the problem, mine jarred loose.



Quote:
Originally Posted by sherifnix
If you are adventurous, you may want to take apart your blackberry. When I had mine apart to remove some dust I noticed that the speaker connection is pretty shoddy. Its just two gold colored pins that stick out. You might want to pull them out a little so they make better contact with the motherboard connectors. I'm sure that will fix your problem =) Just follow the steps they have up top on the sticky, it worked great for me.


Edit:

I don't see the connectors ever really breaking, just losing contact since they are just making contact by simple pressure.
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Old 12-06-2006, 11:26 AM   #13 (permalink)
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Quote:
Originally Posted by TheBigNewt
SF: I remember your posting pix of your Pearl with holes drilled in it to make the speaker louder. If so, dya think tmob is gonna like that when you send it back?
Well, I thought of that yesterday. Two reasons it is not a problem. One, I can swap the covers before returning. Second, about two months ago I bought two spare covers from the Member who was selling covers herein. For about $15 each, shipped, as I recall.

I will do the swap because I want the drilled cover and it has the BSE skin on it. One less skin to apply on the new phone.

End of concern.

Last edited by SanFrancisco : 12-06-2006 at 11:35 AM.
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Old 12-06-2006, 11:29 AM   #14 (permalink)
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Quote:
Originally Posted by SanFrancisco
Well, I thought of that yesterday. Two reasons it is not a problem. One, I can swap the covers before returning. Second, I bought two covers from the Member who was selling covers herein. For about $15 shipped, as I recall.

I will do the swap because I want the drilled cover and it has the BSE skin on it. One less skin to apply on the new phone.

End of concern.
Over achiever! Glad to hear someone else uses contingency plans in their life!
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Old 12-06-2006, 11:59 AM   #15 (permalink)
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Quote:
Originally Posted by snowskier79
It is very painful to read this post SF!
It was painful for me to post the post, me with all the lanyard talk.

But if we are on the move all day and night, guess gravity is gonna catch us eventually. Sometimes gravity is such a hassle.
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Old 12-06-2006, 12:06 PM   #16 (permalink)
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Quote:
Originally Posted by SanFrancisco
It was painful for me to post the post, me with all the lanyard talk.

But if we are on the move all day and night, guess gravity is gonna catch us eventually. Sometimes gravity is such a hassle.
Out of morbid curiosity (and for education purposes) what happened with the lanyard? Did it break, fail, etc? Brand, model, style, etc? Could your issue be related to the lanyard failing?
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Old 12-06-2006, 03:44 PM   #17 (permalink)
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Quote:
Originally Posted by snowskier79
Out of morbid curiosity (and for education purposes) what happened with the lanyard? Did it break, fail, etc? Brand, model, style, etc? Could your issue be related to the lanyard failing?
The play by play:

I had been watching a Seinfeld show while waiting for the train to arrive.

Train arrived and doors opened. Not much time to get on board as the doors close quickly.

As I was rolling an unstable bag with my left hand, with my right hand I was attempting to insert the phone into a jacket pocket, which required the phone to be free of the lanyard on the wrist.

As I was walking, I attempted to raise the flap of the leather jacket while holding the phone. Meanwhile the rolling bag was waddling like an overweight penguin, no make that obese. [I have 15 rolling bags but chose to try out the one I had not used ever before. Its wheels are too close together making the rolling action unstable, hard to balance kind of thing].

Anyway, I tried to raise the pocket flap with the same hand that was holding the phone and it slipped out of my hand.

In recounting the event, I recall the sound it made. It definitely fell flat on its back, which ended up cushioning the blow. The phone also slid an inch or two. Sliding also lessens an impact.

But I guess the impact was just enough to loosen a pressure point on the speaker contacts?

Note: I am so tempted to take the phone apart to check it out [per the one posted suggestion]. I hope I can resist. The new phone is on UPS three day, so I will try to resist. The right tools are three feet from me, in a cabinet, so it is difficult to avoid the phone's take-me-apart siren song.

Bonus Tip: Because I was missing calls, even when on vibrate mode, as a workaround I set the phone and e-mail notifiers on vibrate three times. I then put the phone on an inverted pie plate [a small one]. Works somewhat like the bells and alarms of the early 1900's.

The "ring" is louder than sheet. It's a real trailer trash hillbilly setup, but it works.

Last edited by SanFrancisco : 12-25-2006 at 12:51 AM.
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Old 12-06-2006, 03:56 PM   #18 (permalink)
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Quote:
Originally Posted by SanFrancisco
But my Seidio rubberized case and BSE skin came through in protecting the phone.
It's quite possible that you can explain this to BSE and they may send you another skin for your new phone. Although, the price is very cheap.
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Old 12-06-2006, 04:08 PM   #19 (permalink)
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Quote:
Originally Posted by mckinneycm
It's quite possible that you can explain this to BSE and they may send you another skin for your new phone. Although, the price is very cheap.
Good tip, but when I bought the BSE I chose to buy three sets so to get free shipping [$21 total, I think].
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Old 12-24-2006, 11:52 PM   #20 (permalink)
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how did this turn out? did you end up resisting the temptation? lol!

I've taken mine apart twice now to clear out dust... I'm not sure why it gets in there, maybe my pockets are dirty

I think I need to look into one of those rubberized cases to keep the dust from leaking into my lovely 8100... I swear if this phone was a girl I'd marry it.
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