Originally Posted by SanFrancisco
I have been with all the carriers at one time or another. I have posted here before that I will pay more for anything if customer service is good.
T-Mobile has the best customer service I have ever experienced. In fact, many posts in here tell that tech support has spent two to three hours on the phone with people to try and solve a tech issue.
They also answer the phone quickly. No long hold times.
T-Mo customer service is always friendly, courteous and professional.
On top of all that they have decent rates. Their $20 unlimited data plan [where you can even tether a modem and use it all day long if you want] is an industry best.
Their new MyFaves sounds cool too. I know some friends whom are always talking to the same people. Seems that MyFaves would be a good choice for them.
So all and all, I'd recommend T-Mo for the above reasons. Like I said, customer service alone is worth quite a bit. I won't do business with companies staffed with rude, curt, or condescending service reps.
I also 100% vouch on this! I've had to return on manufacture's defect with BB tech support, and they were incredibly accomodating, alongside financial care and customer support.
I've worked for Sprint, and, um....never even got the free phone and service.
And my plan and data are affordable enough for me to buy a new phone every three months (practically). I'm such a nerd.