When you say "RIM" do you mean you talked to RIM or was it T-Mo? I could expect an answer like that from T-Mo reps who may not know all that much, but RIM saying that would be significant.
I have noticed that at times I don't get e-mails for an hour or two. I figure it's on the carrier's or RIM's end and don't worry about it since the problem fixes itself sooner or later.
I think the record is that one time I did not get e-mail for about three hours one night [I get e-mails about every 15 minutes, so none in three hours was odd. Plus, when things went back on line, I got about 20 messages all at once]. So I knew something was up and it was not on my end as the phone was working fine.
I am not too concerned since that does not happen too often and I do not rely exclusively on the Pearl to receive and save e-mails. In fact, I clean the master folder out about once a day.
But I am curious what causes the problem. One time when I called about the issue they simply said "there's a problem and we are fixing it."
Originally Posted by claykin
My 2 week old Pearl had is Messages database corrupt today. For no good reason, it just stopped receiving emails from all but one account.
RIM had me clear the MESSAGES database using Desktop Mngr and that fixed the problem. However, I'm told by support that this problem can "happen from time to time". Plus they told me that all BBY models are affected. EEK!
So, I'm really concerned that I just bought a piece of junk that is not going to be reliable for receiving emails.
BTW, I'm using BIS and my firmware version is V18.104.22.168 (TMobile).
Is the BBY that flaky? If this has really been a problem I'm surprised I haven't heard about it before. I cannot imagine that the user base out there would stand for this nonsense.