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Old 12-11-2006, 10:20 AM   #1 (permalink)
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Question PTT not working on the Cingular Pearl.

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Recently I picked up a Pearl with Cingular and activated a PTT on the device. The first time i used the device the PTT worked fine. Then when i tried to use it a couple of hours later it didnt work. More specifically it appeared that the PTT function became stuck. Everytime i tried to push the PTT button it would not end the call. The caller at the other end heard everything was saying and it actually kept repeating. The part that really is frustrating is I have tried three different devices. Each device had the same problem. Has anyone else encountered this problem?
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Old 12-11-2006, 10:46 AM   #2 (permalink)
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I don't even know what PTT is (push to talk?), but if it's happened on 3 consecutive devices you can be sure it will happen on the 4th. You should contact Cingular and have them solve the problem or give you a refund if they cannot.
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Old 12-11-2006, 11:28 AM   #3 (permalink)
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Wink Yes... and the solution is...

Quote:
Originally Posted by ny21&amp View Post
Recently I picked up a Pearl with Cingular and activated a PTT on the device. The first time i used the device the PTT worked fine. Then when i tried to use it a couple of hours later it didnt work. More specifically it appeared that the PTT function became stuck. Everytime i tried to push the PTT button it would not end the call. The caller at the other end heard everything was saying and it actually kept repeating. The part that really is frustrating is I have tried three different devices. Each device had the same problem. Has anyone else encountered this problem?
Well, I figured I'd chime in... go to your home screen and hold down ALT and type LGLG and you can shut off all of the logging there. Everytime you use anything on your Pearl logging occurs for troubleshooting purposes. When you shut all of this stuff down, you'll find your Pearl performs like a champ.

-Stac
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Old 12-11-2006, 05:54 PM   #4 (permalink)
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Thanks for the info. I was able to get into the settings like you suggested. I am unsure of how to actually turn that off. Can you help me out?
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Old 12-11-2006, 05:57 PM   #5 (permalink)
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Quote:
Originally Posted by stac
Well, I figured I'd chime in... go to your home screen and hold down ALT and type LGLG and you can shut off all of the logging there. Everytime you use anything on your Pearl logging occurs for troubleshooting purposes. When you shut all of this stuff down, you'll find your Pearl performs like a champ.

-Stac
You cannot shut down logging. All you can do is hide it. This does nothing for performance since the log is still accumulating messages. The only thing that helps is to go to your log and clear it everyday.
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Old 12-11-2006, 06:04 PM   #6 (permalink)
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Thanks for the post. any idea what may going on with the Push to Talk service on the Pearl
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Old 12-11-2006, 06:08 PM   #7 (permalink)
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Have you pulled the battery out for 10 seconds and then put in back in?

Will it work again and then quit, or will it still be stuck?
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Old 12-11-2006, 06:44 PM   #8 (permalink)
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Our two Pearls do the same thing. You can push the talk button and get the sign on tone but when you let off the button, you get no sign off sounds and the Pearl is still transmitting. Sometimes you can push the PTT button and nothing happens other times you can't make it stop happening.

Sure is a grweat dissapointment compared to Nextel's PTT. Looks like we will be cancelling PTT and live without it! If Cingular expects to attract customers from Nextel with this, they are dreaming!
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Old 12-11-2006, 08:57 PM   #9 (permalink)
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Quote:
Originally Posted by greggebhardt
Our two Pearls do the same thing. You can push the talk button and get the sign on tone but when you let off the button, you get no sign off sounds and the Pearl is still transmitting. Sometimes you can push the PTT button and nothing happens other times you can't make it stop happening.

Sure is a grweat dissapointment compared to Nextel's PTT. Looks like we will be cancelling PTT and live without it! If Cingular expects to attract customers from Nextel with this, they are dreaming!
It sounds a bit like PTT is still "buggy". I know quite a few people who are experiencing issues with it. Its still in the infant stages, so I would stay away until it matures.
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Old 12-11-2006, 10:01 PM   #10 (permalink)
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Yup i have tried those things. Still having the same issues. I contacted tech support at Cingular and they were unaware of the problem. Thanks everyone for the info.
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Old 12-12-2006, 09:21 AM   #11 (permalink)
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Cingular is a lie. I have called them and I am going to call them today again. They HAVE heard of the problem and not just from me. We added PTT (Push-To-Talk) to our plans. The 500 minute one, to see if it worked. Well after much pains of it not working, then working, then not working. I think I have it figured out at least on my end. For some reason, PTT works fine until you do Enterprise Activation (EA) to connect to BES (BlackBerry Enterprise Server). After EA PTT no longer works. This is VERY frustrating. But now that I have a little more information, I am going to call Cingy and have them waste their time with RIM TSupport to find out what is up. And I am not going to let this die. We are a very large account for Cingy and we do expect better support. Once I have a better answer from Cingy I will post. BTW the last time I called, the lady said they hadn't heard anything about this and that if after I wiped the device it still didn't work, I could send it in for a replacement. Go figure. Replace one perfectly bad phone with another perfectly bad phone that will still run a perfectly bad application! LOL!
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Old 12-12-2006, 09:39 AM   #12 (permalink)
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Quote:
Originally Posted by JaxDomino
Cingular is a lie. I have called them and I am going to call them today again. They HAVE heard of the problem and not just from me. We added PTT (Push-To-Talk) to our plans. The 500 minute one, to see if it worked. Well after much pains of it not working, then working, then not working. I think I have it figured out at least on my end. For some reason, PTT works fine until you do Enterprise Activation (EA) to connect to BES (BlackBerry Enterprise Server). After EA PTT no longer works. This is VERY frustrating. But now that I have a little more information, I am going to call Cingy and have them waste their time with RIM TSupport to find out what is up. And I am not going to let this die. We are a very large account for Cingy and we do expect better support. Once I have a better answer from Cingy I will post. BTW the last time I called, the lady said they hadn't heard anything about this and that if after I wiped the device it still didn't work, I could send it in for a replacement. Go figure. Replace one perfectly bad phone with another perfectly bad phone that will still run a perfectly bad application! LOL!

Really?! Cingular is a lie? I didnt know about this issue until I read about it....I must be a lie too!
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Old 12-12-2006, 10:13 AM   #13 (permalink)
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Quote:
Originally Posted by JaxDomino
Cingular is a lie. I have called them and I am going to call them today again. They HAVE heard of the problem and not just from me. We added PTT (Push-To-Talk) to our plans. The 500 minute one, to see if it worked. Well after much pains of it not working, then working, then not working. I think I have it figured out at least on my end. For some reason, PTT works fine until you do Enterprise Activation (EA) to connect to BES (BlackBerry Enterprise Server). After EA PTT no longer works. This is VERY frustrating. But now that I have a little more information, I am going to call Cingy and have them waste their time with RIM TSupport to find out what is up. And I am not going to let this die. We are a very large account for Cingy and we do expect better support. Once I have a better answer from Cingy I will post. BTW the last time I called, the lady said they hadn't heard anything about this and that if after I wiped the device it still didn't work, I could send it in for a replacement. Go figure. Replace one perfectly bad phone with another perfectly bad phone that will still run a perfectly bad application! LOL!
It has nothing to do with Enterprise Activation. We are on BIS and PTT hangs for us all the time. I took mine to the store and it hung up for like 30 seconds before it would quit. This is no hardware problem but a network thing.

I love Cingular and I know they will get it fixed. My days with Nextel are over forever as they do not have the coverage I require as my customer base expands. I will keep the PTT for me and my VP for a few months to see if they get it fixed. I want to get my 47 other employees on PTT too but will be holding off on the equipment till they get things sorted out.
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Old 12-12-2006, 11:05 AM   #14 (permalink)
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Greg, I can agree with you, that it isn't a BES thing only. I was just saying for me that is the weak link that I found. I also agree that this isn't a hardware issue, but a software. But guess what. Right after I posted the last entry, our Cingular Reps showed up at the office. I'm giving them this issue to get it resolved. They said that they will open a ticket with RIM and we should get a resolution fairly quickly BEFORE the 30 day return policy kicks in. I will keep you informed of my progress.
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Old 12-12-2006, 11:08 AM   #15 (permalink)
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Quote:
Originally Posted by coreyg510
Really?! Cingular is a lie? I didnt know about this issue until I read about it....I must be a lie too!
Dude you take your job too personal. If you feel you are the living persona of Cingular, then yes. If you are just an employee, then no you are not a liar. When I keep reading that people are calling in to Cingular and each one of them keeps getting the same answer that no one at Cingualr has heard this before, then YES, "Cingular" is not telling the truth. if it walks like a duck, and quacks like a duck, then heck it's a DUCK!
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Old 12-12-2006, 11:16 AM   #16 (permalink)
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WOW!!! Ok, so heres my question. If every employee that works for Cingular says that they do not know something, then how can Cingular be a lie? Because here is the thing, the employees make up Cingular. Without them, Cingular would be one man, Stan Sigman. And really...technically he's an employee too.

So, If the employees dont know (such as I) and they make up what we know as Cingular, then how can Cingular lie?

Ah the questions, oh and I dont take my job to seriously. I just hate people that make definative remarks. Ya know...things such as "Cingular is a lie"
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Old 12-12-2006, 11:34 AM   #17 (permalink)
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Quote:
Originally Posted by coreyg510
WOW!!! Ok, so heres my question. If every employee that works for Cingular says that they do not know something, then how can Cingular be a lie? Because here is the thing, the employees make up Cingular. Without them, Cingular would be one man, Stan Sigman. And really...technically he's an employee too.

So, If the employees dont know (such as I) and they make up what we know as Cingular, then how can Cingular lie?

Ah the questions, oh and I dont take my job to seriously. I just hate people that make definative remarks. Ya know...things such as "Cingular is a lie"

Nice thought pattern. Look if you have a call center answering calls, then you have a "Knowledge Base". With this KB as we call it in the IT sector, you have a search feature. In order for this search feature to work effectively, you have enter items. It seems that no one in these Cingular call centers are doing that. Whether that is deliberate or not, I can't say. I will tell you that CINGULAR's support sucks! You can call 5 different numbers and get 5 different answers to the same question. Because there is no sharing of information. Yet in this case, you get the same lame answer. "We haven't seen this problem before and neither has RIM." Now I say it's a lie because SOMEONE at Cingular HAS heard of this because we are reading a thread that says so. Now I don't hate you, so why hate me? Also, I don't take it personal if some one said Swisher Sweets sucks. I could care less. Someone must like them or they wouldn't be the number one selling cigar in the WORLD.
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Old 12-12-2006, 11:52 AM   #18 (permalink)
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Now Jax...what makes you think that I hate you. I love all of my peoples.

Cingular Support does need improvement. I am familiar with KB's and no...swisher sweet does not suck. They are great when you are drunk.

It irks me sometimes when someone says that an entire company is a lie because one person (post #10) states in this thread that Customer Service did not know. about the issue.

And just for the record, I dont get defensive because I work for Cingular, I defend all carriers. I also defend all Customers. I am very nuetral and open minded to many different viewpoints. I will argue my thoughts though.


Now...lets put away the claws and get back to the topic on hand. Your cool peoples.
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Old 12-12-2006, 12:10 PM   #19 (permalink)
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Quote:
Originally Posted by coreyg510
I am very nuetral and open minded to many different viewpoints. .
That is why you are the moderator lizard!
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Old 12-12-2006, 12:12 PM   #20 (permalink)
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AWESOME! Now how do we get this fixed?
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Reader: Here's how I fixed Cingular Pearl PTT - BBHub This thread Refback 12-12-2006 07:53 PM
Reports coming in about Cingy Pearl Push To Talk problems - BBHub This thread Refback 12-12-2006 03:49 PM





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