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Old 12-17-2006, 07:21 PM   #1 (permalink)
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So, I downloaded the latest update (.69 Cingular) but it won't install. Why? I follow the Device Managers instructions, but nothing happens. Any suggestions? Thank you!
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Old 12-17-2006, 07:31 PM   #2 (permalink)
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Did you delete (or rename) the vendor.xml file?
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Old 12-17-2006, 08:21 PM   #3 (permalink)
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this is as you install the software to start with? do you receive an error of any kind?
DTM should be closed
I would also have the HH device unplugged
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Old 12-17-2006, 09:29 PM   #4 (permalink)
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Not sure on the vendor file, but I downloaded, installed, then plugged in the handheld and started Desktop Manager.... and nothing... kinda lost...
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Old 12-17-2006, 09:35 PM   #5 (permalink)
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Quote:
Originally Posted by terrspin
Not sure on the vendor file, but I downloaded, installed, then plugged in the handheld and started Desktop Manager.... and nothing... kinda lost...
Quote:
Originally Posted by sarbin
delete (or rename) the vendor.xml file?
Use your PC's Windows search function (START -> SEARCH -> Search For Files Or Folders -> "vendor.xml") to find the file - then delete it.
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Old 12-17-2006, 10:50 PM   #6 (permalink)
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Quote:
Originally Posted by PressureDrop
Use your PC's Windows search function (START -> SEARCH -> Search For Files Or Folders -> "vendor.xml") to find the file - then delete it.
Helping the OP out...
vendor.xml is here: C:\Program Files\Common Files\Research In Motion\AppLoader
delete or rename it.
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Old 12-17-2006, 11:10 PM   #7 (permalink)
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Quote:
Originally Posted by terrspin
Not sure on the vendor file, but I downloaded, installed, then plugged in the handheld and started Desktop Manager.... and nothing... kinda lost...
You MUST delete the vendor.xml file located in the directory that the Sarbin specified.

Last edited by John Clark : 12-18-2006 at 01:18 AM.
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Old 12-17-2006, 11:59 PM   #8 (permalink)
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Got it, Thank you! You all are awesome!
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