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Old 04-06-2007, 08:25 AM   #21 (permalink)
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Here is some information from **(wireless provider name removed)** that might be of use to some of us experiencing memory leak problems:



RIM has identified a design problem with the way that controls within the media application have been implemented. In the media options ("Media Application" > Pick an application such as Pictures > [BlackBerry Menu Key] > "Options") there are two settings:

xxx8220;Reserved Pictures Memoryxxx8221; xxx8211; Default Value = 10 MB xxx8211; This setting reserves memory for Pictures that the customer may take. It blocks off the memory, reducing the xxx8220;File Freexxx8221; amount that displays in xxx8220;Optionsxxx8221; > xxx8220;Statusxxx8221;. This guarantees that the customer will have memory available and will not overwrite email messages within the memory setting set.

xxx8220;Device Memory Limitxxx8221; xxx8211; Default Value = 20 MB xxx8211; This setting is a safety water mark. It prevents the customer from placing more than the specified amount of memory in their content store (pictures, ringtones, music, etc.. in device memory)

The implementation problem with these settings is that the xxx8220;Reserved Pictures Memoryxxx8221; setting does not prevent the customer from going beyond the specified amount of memory. That is to say, if the customer has it set to the default value of 10MB, they are not prevented from taking 15MB of pictures for example. The only setting that will limit them is the xxx8220;Device Memory Limitxxx8221; setting.

The 20MB default value for this setting is a bit high as typically after loading the handheld software, the memory available is about 20MB. If the customer has a number of contacts, calendar entries, tasks, memopad items, emails, etcxxx8230; they could have less than 20MB available. This means, with the default settings, the customer could fill their content store to the point that Low Memory Manager activates in an attempt to free up new space by deleting emails and call logs. If approached by a customer in this situation, please recommend that they reduce the xxx8220;Device Memory Limitxxx8221; setting to itxxx8217;s lowest value of 12MB. It is recognized that even this value is high, and the values (including the defaults) are being adjusted in future releases of handheld software.

================================================== ========

Having a large amount of images, ringtones and or games stored in the device may reduce available free memory. If the BlackBerry Pearl's memory is at or near capacity the handheld will begin to delete the oldest Call Log and Text Message (SMS) entries in an effort to free up memory space. In order to prevent this, free memory must be increased.
NOTE: Saved messages will not be deleted.

Determine the Amount of Free Memory on the BlackBerry
  • If the amount of free memory available on the handheld is 0, the amount of free memory must be increased to prevent the handheld from auto deleting call log entries and messages.

Suggested Ways to Increase Free Memory
Reduce Allocated Media Memory
  1. Scroll to and select the Media icon.
  2. Select the Pictures icon.
  3. Select the Device Memory icon.
  4. Press the Menu key, select Options.
  5. Change the Device Memory Limit to 12MB.
  6. Press the Menu key, select Save.
  7. Hard Reset the BlackBerry.

Reduce Calendar Keep Appointments to 60 days or less
  1. Scroll to and select the Calendar icon.
  2. Press the Menu key, select Options.
  3. Scroll to and select Keep Appointments.
  4. Select the desired amount of time to keep appointments.
  5. Press the Menu key, select Save.
  6. Hard Reset the BlackBerry.

Reduce the amount of time Messages are kept on the handheld.
  1. Scroll to and select the Calendar icon.
  2. Press the Menu key, select Options.
  3. Select General Options.
  4. Scroll to and select Keep Messages.
  5. Select the desired amount of time to keep appointments.
  6. Press the Menu key, select Save.
  7. Hard Reset the BlackBerry.

Clear Cache and Cookies
  1. Scroll to and select the Browser or Media Net icon.
  2. Press the Menu key.
  3. Select Options.
  4. Select Cache Operations.
  5. Select Clear History.
  6. Note: Clear History will no longer appear once it has been selected.
  7. Hard Reset the BlackBerry.

Delete Unused Languages
Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed
  1. Scroll to and select the Settings icon.
  2. Select the Options icon.
  3. Select Advanced Options.
  4. Select Applications.
  5. Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
  6. Press the Menu key.
  7. Select Delete.
  8. Select Delete.
  9. When prompted to Restart select No until all unused languages are deleted.
  10. NOTE:Repeat steps 4-8 until all unused languages are deleted then select Yes when prompted to restart.
  11. Hard Reset the BlackBerry.

Delete Sample Video
Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed. The sample video is the pre-installed video for the blackberry and is ~2.2MB in size.
  1. Scroll to and select the Settings icon.
  2. Select the Options icon.
  3. Select Advanced Options.
  4. Select Applications.
  5. Scroll to and highlight "Blackberry Sample Video".
  6. Press the Menu key.
  7. Select Delete.
  8. Select Delete.
  9. When prompted to Restart select Yes.
  10. Hard Reset the BlackBerry.

Change Call Log Options
  1. Scroll to and select the Phone icon.
  2. Press the Menu key.
  3. Select Options.
  4. Select Call Logging.
  5. Select either Missed Calls or None.
  6. Hard Reset the BlackBerry.

Hope this stuff helps some folks... additionally you could also delete the even log... I just saw something about this in another thread here and after posting I'll go check out the instructions.

Bob

P.S. Props to the folks at BlackBerryForums for having such an easy to use interface.. This stuff lost all formatting when I did a copy/paste and took only 2 or 3 minutes to just highlight and format.

Last edited by bobross : 04-06-2007 at 02:43 PM.
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Old 04-06-2007, 08:38 AM   #22 (permalink)
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Bob, great post, thanks. It combines everything one needs to know on the subject...

MODS, this should be a Sticky Note!
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Old 04-06-2007, 09:09 AM   #23 (permalink)
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Quote:
Originally Posted by esbe02
clearing the event log works really well too. Hold the ALT key and while holding, hit L,G,L,G. You will be then sent to the event log window and hit the MENU key and select CLEAR LOG
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Old 04-06-2007, 02:40 PM   #24 (permalink)
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I deleted all language paks and sample video last night, along with BBmaps (I use googlemaps) and other apps i dont use such as password keeper. that freed almost 20mb of space!
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Old 04-06-2007, 02:56 PM   #25 (permalink)
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ok im having this same problem

i deleted all the LOGS by doing the (alt+lglg) and i delete the history on my browser and did about 5 battery pulls....and still no call logs and messages still gone...

and now i just noticed that everytime i have a MISSED CALL....it appears as a NEW MESSAGE....wth?!?! i am reall frusturated and i need help...im about to go to cingular and complain to whomever is working at my local store
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Old 04-06-2007, 03:00 PM   #26 (permalink)
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Back up your BB using desktop manager and then do a full wipe. That should do it, keep in mind it does take a while.
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Old 04-06-2007, 03:12 PM   #27 (permalink)
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Try this Alucard...

Go to Call Log
Press Menu key
Select Options
Select Call Logging

If Missed Calls is selected change it to None.

If the problem you are having is that missed calls are showing up in the messages box then this should solve your problem. Let us know if it works.
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Old 04-06-2007, 03:24 PM   #28 (permalink)
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Quote:
Originally Posted by bobross
Try this Alucard...

Go to Call Log
Press Menu key
Select Options
Select Call Logging

If Missed Calls is selected change it to None.

If the problem you are having is that missed calls are showing up in the messages box then this should solve your problem. Let us know if it works.

yup that worked ...thanks alot!...still wish that the missed call "icon" would appear in the Call logs...but w.e
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Old 04-06-2007, 04:39 PM   #29 (permalink)
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Quote:
Originally Posted by Alucard
and now i just noticed that everytime i have a MISSED CALL....it appears as a NEW MESSAGE....wth?!?! i am reall frusturated and i need help...im about to go to cingular and complain to whomever is working at my local store
That will surely get it working right!

Allucard, your call log won't come back, its gone. If you keep your device with clear memory you will retain it from now on... as stated in the above posts.
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Old 04-07-2007, 09:15 AM   #30 (permalink)
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Glad I could help alucard
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Old 04-10-2007, 08:35 PM   #31 (permalink)
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Since this came up again, I'm bumping this... I never saw anything that said bumping was bad, but if I'm mistaken my apologies.

Bob
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Old 04-16-2007, 08:15 AM   #32 (permalink)
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Bumping again so this isn't lost in the muck-a-muck.
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Old 05-08-2007, 01:48 AM   #33 (permalink)
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I just got my pearl 2 days ago. I sent some messages and when I looked back at my phone they were all gone except for emails. Is there any way to get them back??? This is really annoying!
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Old 06-15-2007, 08:41 AM   #34 (permalink)
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If I limit the amount of time messages are stored, does that also apply to SMSs or just email?
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Old 06-15-2007, 08:46 AM   #35 (permalink)
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both
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Old 06-15-2007, 08:49 AM   #36 (permalink)
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Well, whenever my phone would do this--I also noticed EVERYTIME I would send a text after all the text were gone, but email were there that the text actually wern't sending, and if they were sending, as soon as sombody would respond, it would delete it's self.

All i would do though is turn off the phone for like a min, and turn it back on. That usually made it work ok. If that didn't work, i pulled the battery.
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Old 06-15-2007, 09:02 AM   #37 (permalink)
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Morgy, just follow the instructions up in Post #21 for help.
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Old 06-16-2007, 11:02 AM   #38 (permalink)
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Quote:
Reduce Calendar Keep Appointments to 60 days or less
This is a pathetic joke. Perhaps sufficient memory should have been put into this business device. To have data loss like I'm experiencing without notice is something even my old Treo wouldn't do to. This is a serious problem.
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Old 06-18-2007, 05:36 PM   #39 (permalink)
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Quote:
Originally Posted by slinky View Post
This is a pathetic joke. Perhaps sufficient memory should have been put into this business device. To have data loss like I'm experiencing without notice is something even my old Treo wouldn't do to. This is a serious problem.

Yeah im having the same problems with message deleteage and call log loss. nothing is working to fix it. should i get a new phone????
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Old 06-19-2007, 09:40 PM   #40 (permalink)
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Quote:
Originally Posted by t.brock View Post
It work for me.....thanks
it worked for me too!! Thanks.
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