Lost Call Log & Messages
 

For apparently no reason whatsoever, it seems as though my call log and all my text messages have dissappeared. Everything else seems in order, all calendar, tasks, memos, etc., are still there. Any idea what could have caused this or has anyone had this happen before?

Did you change themes?

No, I didn't change themes. I have changed themes since owning the 8100, but that did not effect my call log or messages, at that time. Honestly, I did nothing that would have prompted this deletion. Keypad's been locked and the phone was in my pocket. I just went to call a number and noticed all previous calls weren't there, then I checked around and saw all the messages I received after 12/12 weren't there either. odd.

I had exactly the same thing happen to me. I thought it was related to me changing to a new theme. My call long was completely blank and my Messages between 10:31 and 3:47 (about 60 or so) are all missing.

I have been searching the forums to see if anyone else had the problem, but it seems that an upgrade to .69 for Cingular users helped, but I am already on .69

Anyone else with ideas why it might be happening?

This happened to me today as well. Here's what I did to bring the call log back:

1. From Applications or the Home screen, select Call Log > Options > General Options
2. Change Phone List View to Most Recent
3. Select Save and exit.

At this point, your call log should be restored, but without the icons that indicate whether the call was incoming or outgoing and without the date of the call. The Help points out "Your BlackBerry device stores call logs for 30 days".

I'm not so concerned with my call log. I'm a bit upset that all my messages to a certain point were deleted. I've pretty much figured it to be a low memory issue.

Cingular with .69 still shows the issue...
 

I've read in other forums that .69 seems to have solved this issue. I just got my phone yesterday, and by tonight, boom, the issue appeared. Checked the version and its running .69. Does anyone from BB read these forums and if so, can some level of help be provided. Disappearing call logs is a real pain, loss of sms context is just as bad. Nice phone, terrible issue.

all please check the status and report on your free memory.

I had the same problem about a week ago. I called t mobile they were no help at all. I was searching through the phone and found the i had no memory. I messed around with all the options nothing worked. You have to delete all your and your browser history. You have to go to this

1. go into your browser
2. press the menu key which brings up 3 options 1)browser 2) general and 3) cache.
3. open the cache operations
4. clear history, content cache, and the cookie cache.

After i did this i got memory back and my call log and messages were not deleted anymore. I found that you have to do this atleast once every two weeks or depending on how much ou use your browser.

Please let me know if this workes for you?

It work for me.....thanks

I've emptied memory and the logs have hung around but here's a thought on this. My logs and things were there for the past 5 or six days with no problem. Yesterday from the message screen I did a "delete prior" and wham all of my call logs were gone from the phone screen AND the message list screen (as was expected). Deleting from the phone screen didn't happen on my 8700 or my 7100. Although it makes sense since my phone logs are also reporting in the message screen, as such when one does a "delete prior" everything prior will get bounced.

Am I missing the boat with this theory or imagining things due to allergy medicine?

This just happened to me today and it also happened to me about a month ago. I lost all of E-Mail messages prior to 11:00 am this morning and my call history/logs are gone. I am on a BES with Groupwise and thankfully it didn't delete all of my messages in my GroupWise inbox.

Yeah ive had mine for a couple of days and this has happened to me twice now. Whats going on??

I am also having this problem! Very frustrating. I'm using the latest Cingular software. I have not checked into the memory issue as mentioned above. I'm losing my call log as soon as the call ends leaving it completely empty. I'll check into my memory and follow up with any changes.

I've cleared everything in my browsers history, my phone status still shows 0 free memory. Any other suggestions? This problem is driving me nuts :-(
I'm running .71

Pop the battery out and in.

Thanks NJ! That fixed the memory, now to see if it fixes my call log and message issue.

having the same problem with my 7100v. deletes all my messages and call logs when every so often (almost daily). It has no memory left. But I cant work out whats using the memory? I dont even have a browser application installed!

is there any way to work out what is using up my blackberry's memory?

what are other common things that could be taking up memory?

cheers

Well this just happened to me today also. I've got a white pearl from T-Mobile. I noticed that my call log was gone and since reading this thread I checked my messages and they are gone too. I never had these problems with my 8700 and I am not very happy about it. Hopefully someone can figure it out soon.

this just happened to me too now. frustrating.

isn't there a way to store messages/emails on the sdcard?