BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-21-2006, 10:42 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2006
Model: 8900
Carrier: T-Mobile
Posts: 94
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Lost Call Log & Messages

Please Login to Remove!

For apparently no reason whatsoever, it seems as though my call log and all my text messages have dissappeared. Everything else seems in order, all calendar, tasks, memos, etc., are still there. Any idea what could have caused this or has anyone had this happen before?
Offline  
Old 12-21-2006, 10:46 PM   #2 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you change themes?
__________________
Corey McKinney

www.coreymckinney.com
Offline  
Old 12-21-2006, 10:55 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2006
Model: 8900
Carrier: T-Mobile
Posts: 94
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No, I didn't change themes. I have changed themes since owning the 8100, but that did not effect my call log or messages, at that time. Honestly, I did nothing that would have prompted this deletion. Keypad's been locked and the phone was in my pocket. I just went to call a number and noticed all previous calls weren't there, then I checked around and saw all the messages I received after 12/12 weren't there either. odd.
Offline  
Old 12-21-2006, 11:02 PM   #4 (permalink)
Knows Where the Search Button Is
 
barnolan's Avatar
 
Join Date: Oct 2006
Location: Orlando, FL
Model: Pearl
Carrier: cingular
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BlackPearl
No, I didn't change themes. I have changed themes since owning the 8100, but that did not effect my call log or messages, at that time. Honestly, I did nothing that would have prompted this deletion. Keypad's been locked and the phone was in my pocket. I just went to call a number and noticed all previous calls weren't there, then I checked around and saw all the messages I received after 12/12 weren't there either. odd.
I had exactly the same thing happen to me. I thought it was related to me changing to a new theme. My call long was completely blank and my Messages between 10:31 and 3:47 (about 60 or so) are all missing.

I have been searching the forums to see if anyone else had the problem, but it seems that an upgrade to .69 for Cingular users helped, but I am already on .69

Anyone else with ideas why it might be happening?
Offline  
Old 12-21-2006, 11:05 PM   #5 (permalink)
Knows Where the Search Button Is
 
aarontoronto's Avatar
 
Join Date: Oct 2006
Location: Toronto
Model: 9000
Carrier: Rogers Wireless
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BlackPearl
For apparently no reason whatsoever, it seems as though my call log and all my text messages have disappeared. Everything else seems in order, all calendar, tasks, memos, etc., are still there. Any idea what could have caused this or has anyone had this happen before?
This happened to me today as well. Here's what I did to bring the call log back:
  1. From Applications or the Home screen, select Call Log > Options > General Options
  2. Change Phone List View to Most Recent
  3. Select Save and exit.

At this point, your call log should be restored, but without the icons that indicate whether the call was incoming or outgoing and without the date of the call. The Help points out "Your BlackBerry device stores call logs for 30 days".
__________________
BlackBerry Bold 9000
Rogers Wireless
4.6.0.185 OS
Offline  
Old 12-22-2006, 12:52 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2006
Model: 8900
Carrier: T-Mobile
Posts: 94
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm not so concerned with my call log. I'm a bit upset that all my messages to a certain point were deleted. I've pretty much figured it to be a low memory issue.
Offline  
Old 01-14-2007, 12:18 AM   #7 (permalink)
New Member
 
Join Date: Jan 2007
Model: 8100
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cingular with .69 still shows the issue...

I've read in other forums that .69 seems to have solved this issue. I just got my phone yesterday, and by tonight, boom, the issue appeared. Checked the version and its running .69. Does anyone from BB read these forums and if so, can some level of help be provided. Disappearing call logs is a real pain, loss of sms context is just as bad. Nice phone, terrible issue.
Offline  
Old 01-14-2007, 12:45 AM   #8 (permalink)
CrackBerry Addict
 
hf1khal's Avatar
 
Join Date: Dec 2005
Location: Ashburn, VA
Model: 8900
Carrier: At&T
Posts: 906
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

all please check the status and report on your free memory.
__________________
BB 8800c / 8100c / 8700c / iphone3G
Offline  
Old 01-14-2007, 01:09 PM   #9 (permalink)
New Member
 
Join Date: Dec 2006
Location: mckeesport
Model: 8100
Carrier: t-mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same problem about a week ago. I called t mobile they were no help at all. I was searching through the phone and found the i had no memory. I messed around with all the options nothing worked. You have to delete all your and your browser history. You have to go to this

1. go into your browser
2. press the menu key which brings up 3 options 1)browser 2) general and 3) cache.
3. open the cache operations
4. clear history, content cache, and the cookie cache.

After i did this i got memory back and my call log and messages were not deleted anymore. I found that you have to do this atleast once every two weeks or depending on how much ou use your browser.

Please let me know if this workes for you?
Offline  
Old 01-14-2007, 01:36 PM   #10 (permalink)
Knows Where the Search Button Is
 
t.brock's Avatar
 
Join Date: Jan 2007
Location: KY
Model: 8310
Carrier: at&t
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It work for me.....thanks
Offline  
Old 01-30-2007, 11:54 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: NYC
Model: 8800
Carrier: Cingular
Posts: 109
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've emptied memory and the logs have hung around but here's a thought on this. My logs and things were there for the past 5 or six days with no problem. Yesterday from the message screen I did a "delete prior" and wham all of my call logs were gone from the phone screen AND the message list screen (as was expected). Deleting from the phone screen didn't happen on my 8700 or my 7100. Although it makes sense since my phone logs are also reporting in the message screen, as such when one does a "delete prior" everything prior will get bounced.

Am I missing the boat with this theory or imagining things due to allergy medicine?
__________________
^^^^^^^^^^^^^^^^^^
rel
Blackberry 8800
PIN 23F257DB

Offline  
Old 01-30-2007, 03:41 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 8100
Carrier: Cingular
Posts: 157
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This just happened to me today and it also happened to me about a month ago. I lost all of E-Mail messages prior to 11:00 am this morning and my call history/logs are gone. I am on a BES with Groupwise and thankfully it didn't delete all of my messages in my GroupWise inbox.
Offline  
Old 01-30-2007, 07:14 PM   #13 (permalink)
New Member
 
Join Date: Jan 2007
Model: pearl
Carrier: Tmobile
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BlackPearl
For apparently no reason whatsoever, it seems as though my call log and all my text messages have dissappeared. Everything else seems in order, all calendar, tasks, memos, etc., are still there. Any idea what could have caused this or has anyone had this happen before?
Yeah ive had mine for a couple of days and this has happened to me twice now. Whats going on??
Offline  
Old 01-30-2007, 07:31 PM   #14 (permalink)
Knows Where the Search Button Is
 
1bad06roush's Avatar
 
Join Date: Jan 2007
Model: 8310
Carrier: AT&T
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am also having this problem! Very frustrating. I'm using the latest Cingular software. I have not checked into the memory issue as mentioned above. I'm losing my call log as soon as the call ends leaving it completely empty. I'll check into my memory and follow up with any changes.
Offline  
Old 01-30-2007, 08:25 PM   #15 (permalink)
Knows Where the Search Button Is
 
1bad06roush's Avatar
 
Join Date: Jan 2007
Model: 8310
Carrier: AT&T
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've cleared everything in my browsers history, my phone status still shows 0 free memory. Any other suggestions? This problem is driving me nuts
I'm running .71
Offline  
Old 01-30-2007, 08:33 PM   #16 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,773
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default

Pop the battery out and in.
Offline  
Old 01-30-2007, 09:01 PM   #17 (permalink)
Knows Where the Search Button Is
 
1bad06roush's Avatar
 
Join Date: Jan 2007
Model: 8310
Carrier: AT&T
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks NJ! That fixed the memory, now to see if it fixes my call log and message issue.
Offline  
Old 03-18-2007, 08:11 PM   #18 (permalink)
New Member
 
Join Date: Mar 2007
Model: 7100v
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

having the same problem with my 7100v. deletes all my messages and call logs when every so often (almost daily). It has no memory left. But I cant work out whats using the memory? I dont even have a browser application installed!

is there any way to work out what is using up my blackberry's memory?

what are other common things that could be taking up memory?

cheers
Offline  
Old 03-21-2007, 01:04 PM   #19 (permalink)
New Member
 
Join Date: Oct 2006
Model: 8100
Carrier: T-Mobile
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well this just happened to me today also. I've got a white pearl from T-Mobile. I noticed that my call log was gone and since reading this thread I checked my messages and they are gone too. I never had these problems with my 8700 and I am not very happy about it. Hopefully someone can figure it out soon.
Offline  
Old 04-05-2007, 03:45 PM   #20 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Location: San Diego
Model: 8120
Carrier: T-Mo
Posts: 103
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

this just happened to me too now. frustrating.

isn't there a way to store messages/emails on the sdcard?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.