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Old 12-24-2006, 06:24 AM   #1 (permalink)
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Default Cingular needs 24/7 Customer Support

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For some reason, my Blackberry Pearl is stuck in GSM mode. It will not go EDGE and I do not know why. My PTT does not work, and of course, Cingular would not be open on Sundays.

Any idea what could be causing it?
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Old 12-24-2006, 07:06 AM   #2 (permalink)
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Few if any of the carriers offer 24/7 support anymore. People cost too much money! I turned my PTT off as it worked so badly.
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Old 12-24-2006, 08:03 AM   #3 (permalink)
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Mine did this last week. Because of a random 'check' because I had unusual usage (which I called and told them I was going to have in advance BTW), they shut down all but my 'basic' service, until I called them and verified that it was indeed my usage.
Maybe not your problem, but sounds like you have been shut down on their end.
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Old 12-24-2006, 08:29 AM   #4 (permalink)
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I'm sure you've tried these, but this is what I tell my users in this same situation. We have ~250 users, and see this problem about once a week from one of them.

* pull the battery.
* if that doesn't work, go into options | network, and change to manual selection. try all the various networks. if that doesn't work, set it back to automatic and pull the battery again, heh.

Pretty basic, but if these don't fix it, it's either some type of local network glitch or a problem on the users account (for example, international is not properly enabled and they're in Germany or wherever)
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Old 12-24-2006, 06:46 PM   #5 (permalink)
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Quote:
Originally Posted by simkin9999

* if that doesn't work, go into options | network, and change to manual selection. try all the various networks. if that doesn't work, set it back to automatic and pull the battery again, heh.
I tried this since I have been having the same problem but I don't have the option to change this. It just says 'cingular'.
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Old 12-24-2006, 07:01 PM   #6 (permalink)
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they do have 24/7 support you just need the right number.i dont have it myself since I'm a t-mobile guy but i know for a fact they do have a specail number for 24/7 support its just a pain to get a hold of that number and its not for "regular" customers. Try looking over on boy genius forum it might be over there or do some google searching.
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Old 12-24-2006, 07:29 PM   #7 (permalink)
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try a hard reset....and where ya at? I heard about some sort of random blanket outage in the NE market of Cingular
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Old 12-24-2006, 08:19 PM   #8 (permalink)
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Unhappy the 24/7 support

as a worker in this queue, I will be the first to say the 24/7 support is for the former AT&T wireless accts. that cingular still has contracts for. Unless its an extremely easy issue (and no GPRS connection isn't always easy) its unlikely me or any of my teammates would take it. Sorry but 90% of us in this queue has no experience handling regular Cingular accts.
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Old 12-25-2006, 11:50 AM   #9 (permalink)
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Quote:
Originally Posted by dgray8
try a hard reset....and where ya at? I heard about some sort of random blanket outage in the NE market of Cingular

And how do I perform a hard reset on the Blackberry Pearl?
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Old 12-25-2006, 11:52 AM   #10 (permalink)
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tmobile has 24/7 support

and it figures today they are totalyl shutdown, the only time i happen to need them
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Old 12-25-2006, 12:09 PM   #11 (permalink)
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Why not post your problem here and see if someone can help ?
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Old 12-25-2006, 12:14 PM   #12 (permalink)
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Quote:
Originally Posted by rkkeller
Why not post your problem here and see if someone can help ?
His problem is probably like mine, where something is wrong in the system (atleast I think) and only the wireless providers customer service reps can fix it.
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Old 12-25-2006, 11:33 PM   #13 (permalink)
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Quote:
Originally Posted by dgray8
try a hard reset....and where ya at? I heard about some sort of random blanket outage in the NE market of Cingular
anyone have any more info on this? i think this is probably my sitation since i don't loose edge all the time, but it is very flakey in locations were i never had a problem before.

would it be something i can ask cingular for a refund for 1 month? dumb question but worth trying huh?
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Old 12-26-2006, 02:50 AM   #14 (permalink)
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Cingular should have CS and tech support until midnight, at least. The largest carrier in the nation and they shut down at 9 pm. Earlier then stores in the mall. Hopefully when at&t takes over they'll revamp cs.
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Old 12-26-2006, 01:35 PM   #15 (permalink)
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well i just check the outage dashboard here at work and there are no reported outages in data.
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Old 12-26-2006, 01:55 PM   #16 (permalink)
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feel free to call cingular today.....all departments are open
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Old 12-27-2006, 10:48 AM   #17 (permalink)
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Quote:
Originally Posted by greggebhardt
Few if any of the carriers offer 24/7 support anymore. People cost too much money! I turned my PTT off as it worked so badly.
TMO has 24/7 support. IMO all carriers need to have 24/7, this is one reason I switched away from Cingular years ago (and their crappy coverage).
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Old 12-27-2006, 11:16 AM   #18 (permalink)
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LOL, for a T-Mo customer to say that Cingular has crappy coverage is funny!

Both my house and office are in what T-Mo says is "Excellent" coverage and yet I had to go outside to make or receive a call. T-Mo NEEDS 24/7 service!

T-Mo is for kids, like their SideKick with cartoon figures on the screen
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Old 12-27-2006, 11:21 AM   #19 (permalink)
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Quote:
Originally Posted by greggebhardt
LOL, for a T-Mo customer to say that Cingular has crappy coverage is funny!

Both my house and office are in what T-Mo says is "Excellent" coverage and yet I had to go outside to make or receive a call. T-Mo NEEDS 24/7 service!

T-Mo is for kids, like their SideKick with cartoon figures on the screen

Very true indeed!
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Old 01-05-2007, 11:30 AM   #20 (permalink)
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Did this ever get resolved? Mine just started this today also. Last night it was fine. Now today it's stuck in GSM... :\
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