This is what shows up when my pearl is turned on...uncaught exception: java.lang.nullpointerexception

What does this mean? I am not a programmer just an accountant. Please help.

Can you do anything, or is it just frozen?

This might work.
Support - Uncaught exception:java.lang.NullPointerException

~MrKyoo

The first time I saw it, it was frozen. Now it lets me just hit ok. All that support stuff is brail to me. I have no idea what it wants me to do. I have never had this thing sync to a computer. I just got it two days ago. Maybe I should visit my T-moble place.

Try deleting your address book and re-entering your contacts. Hopefully you don't have too many since you've only had it for to days.

It hasn't done it in the last several times of booting up, so maybe it is good. Thanks for the help.

I realize you're not a programmer ( ), but take a second and download the new firmware from your My T-Mobile login and upgrade to the latest; it's better to do this now before you've spent bunches of time with the device and don't have a lot of config time invested. It will most likely fix whatever is triggering your random boot-up error.

I got mine a week or two ago and the "in the box" firmware had bugs that I found right away (changing the left smart key assignment didn't stick, for example - always reset to voice dialing). I went through the upgrade - taking care to NOT save any preinstalled apps or user-data (i.e., I let the upgrade wipe the device 100%) and I haven't had nary a problem since.

If you're going to upgrade, you might as well upgrade to the latest version. Cingular's .69

Now why would he go and do that, as a T-Mobile customer who is not tech savvy (no offense, OP) by his own admission? Don't make recommendations like this to someone who's obviously not the right target audience for that task. We didn't even mention violating the warranty on his brand new toy -- what if his bootup problem is hardware related and he has to take it back to the store this week?

OP - stick with official T-Mobile supplied firmware upgrading.

Upgrading the OS, no matter what version it is, will NOT void the warranty. I've confirmed this about 5 times with different T-mo reps.