I doubt contacting blackberry support directly would help much, I sent them an email about the auto dimming feature losing its ability to be disabled on the new OS's.
This was there reply:
We have determined that your BlackBerry was purchased through Rogers.
Rogers fields general queries and provides technical support for all
BlackBerry-related issues. Rogers can be contacted directly by telephone
at 1-866-931-3282, or found on the Web at: Rogers.com
You may also have the option to receive fee-based support directly from
Research In Motion, the manufacturer and wireless experts for the
BlackBerry solution. If you would like to learn more about this option,
please dial the appropriate telephone number below and enter option 3 in
the phone menu to be routed to BlackBerry Customer Care.
If your organization has subscribed to TSupport, please have one of
your named callers contact BlackBerry Technical Support with your TSupport
subscriber code. This code is five digits in length and was supplied as
part of your welcome package.
Note: TSupport is an annual subscription program providing software
maintenance and technical support services for your BlackBerry wireless
enterprise solution. Named callers are personnel within your organization
who are authorized to contact our support staff. For more information
on TSupport, please visit: BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)
All BlackBerry users have free access to the BlackBerry Technical
Solution Center. The BlackBerry Technical Solution Center provides a
repository of support information, documentation and frequently asked
questions, with enhanced search capabilities so you can easily search for and
find the BlackBerry support information you need. Please visit: Livelink - Redirection
Thank you again for contacting us.
BlackBerry Customer Support
Research In Motion Limited
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400