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Old 02-12-2007, 05:40 PM   #1 (permalink)
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Default How does T-Mobile handle replacements?

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Hello all.

I just got my BB8100 a couple of weeks ago. First BB and I love it.

I've had a couple of random errors that customer service can't seem to figure out, so they asked me to reinstall all the applications from the CD; if this didn't work, they send out a new phone. I did this and it didn't work.

My hesitation in calling T-Mobile is this: are there a limited number of replacements available? I don't want to send this phone in only to find out and I can't get it replaced down the road when it really craps out.

Thanks for the help

zayd
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Old 02-12-2007, 05:58 PM   #2 (permalink)
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They will send you a refurbished unit. Then, after you receive it, you'll send yours back in the same box. It's really a smooth operation. Just follow the instructions that come with the refurb.

The only glitch in the system is the "refurbs." You can very likely end up with someone else's problem.

What is going on with yours? Maybe someone here can help. Generally there is more knowledge here than from customer service.
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Old 02-12-2007, 06:43 PM   #3 (permalink)
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My Pearl had an issue with the Up Volume control. Sound would go down, but not back up. I followed the procedure explained above (TMO), requested a new unit, received it, sent my back in the box provided. No problems at all with the exchange.
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Old 02-12-2007, 08:30 PM   #4 (permalink)
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Quote:
Originally Posted by zayd.z
Hello all.

I just got my BB8100 a couple of weeks ago. First BB and I love it.

I've had a couple of random errors that customer service can't seem to figure out, so they asked me to reinstall all the applications from the CD; if this didn't work, they send out a new phone. I did this and it didn't work.

My hesitation in calling T-Mobile is this: are there a limited number of replacements available? I don't want to send this phone in only to find out and I can't get it replaced down the road when it really craps out.

Thanks for the help

zayd
you said a couple of weeks why didnt you send it back as a warranty, dont settle for a refurb you paid for it a couple of weeks not 15 days ago?
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Old 02-13-2007, 01:11 AM   #5 (permalink)
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Quote:
Originally Posted by figsjohn
you said a couple of weeks why didnt you send it back as a warranty, dont settle for a refurb you paid for it a couple of weeks not 15 days ago?
How long is the warranty period? I got my phone less than 2 months ago and I can't hear the person on the other end unless they are on speakerphone. Since this is the only problem I have had I didn't even bother contacting T-MO for fear of getting a refurbished phone.
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Old 02-13-2007, 09:08 AM   #6 (permalink)
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Quote:
Originally Posted by dande
How long is the warranty period? I got my phone less than 2 months ago and I can't hear the person on the other end unless they are on speakerphone. Since this is the only problem I have had I didn't even bother contacting T-MO for fear of getting a refurbished phone.
FWIW -- I sent my 8100 back to TMO when the microphone died on me a few weeks ago. At that point my 8100 was 2mo old. I was told that manufacturer defects were covered for 12mo from the point of purchase and that they considered my problem a defect. All it cost me was the $15 shipping charge. (I do not pay the extra monthly insurance fee...)

Ian
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Old 02-19-2007, 11:38 AM   #7 (permalink)
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Quote:
Originally Posted by John Clark
What is going on with yours? Maybe someone here can help. Generally there is more knowledge here than from customer service.
Well, I'm getting two errors pop up frequently: a Synchronization/General Error and a SIM Card Error. Both of these occur when I'm doing absolutely nothing with the phone. I've called tech support and they've not been able to help out. When it sounded like they were gonna escalate the problem and send a replacement, I backed out as I wanted to make sure how that process works here first

So, will I definitely be getting a refurb or is it hit or miss? FYI, my phone is about 3 weeks old.

Thanks!

zayd
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