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Old 02-13-2007, 10:24 PM   #1 (permalink)
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Default Pearl Hardware Issue? No sound out of handset

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I've had my phone for about 2 months with no problems. Yesterday morning when I called my voicemail, the screen read "connected" but I heard no sound coming out of the device. I switched it over to speaker phone and instantly heard my messages. Since then the only way I can communicate is via speakerphone. I just updated to the latest .88 thinking it might have been a software glitch. Anyone have any experience or insight? Thanks
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Old 02-14-2007, 12:07 AM   #2 (permalink)
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This has been an issue on some Pearls. You will probably need to warranty the device. It sounds like the contacts inside probably aren't making good contact. You can *try* taking it apart but you risk voiding your warranty. I'd probably go the warranty route.
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Old 02-14-2007, 12:10 AM   #3 (permalink)
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thanks for the reply, guess i'll take it to cingular store once the ice melts
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Old 02-15-2007, 03:05 PM   #4 (permalink)
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I am having the same issue from same date. I am going to t-mobile store to fix it. tried to re boot, removed the battery and put back on nothing worked.

The headset works fine now.
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Old 02-16-2007, 10:06 AM   #5 (permalink)
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koraisiva, cingular is sending me a new (read refurb) phone, so you may want to do the same with tmobile
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Old 02-16-2007, 10:51 AM   #6 (permalink)
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This happened to me on about 4 black ones and now just on my white one. I JUST got a new refurbished white one from UPS as we speak so I have no idea why this is happening to pearls. I treat all of them like gold so there is no reason for this to be happening.
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Old 02-16-2007, 11:28 AM   #7 (permalink)
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Default Same Here

I had mine for a grand total of 17 days before the sound just went out. After calling T-Mobile, I was furious as they told me that they would send me out a "free" replacement (cost me $12 in shipping), which could be refurbished. Again, phone less than 3 weeks old. Was not allowed to take it to T-Mobile store for exchange after 2 weeks. I did some checking and came to the same conclusion as here - this is a common problem. Took the phone apart and tried to fix the connections, but didn't help (incidently, these are surprisingly easy to dissassemble). Just got my replacement yesterday. Surprise again - they sent a new one after I threatened to cancel my service. We'll see how this goes.
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Old 02-18-2007, 07:45 PM   #8 (permalink)
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This happened to me as well after 30 days; I had to get a refurb. errrr
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Old 02-20-2007, 05:18 PM   #9 (permalink)
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Quote:
Originally Posted by toekramp
koraisiva, cingular is sending me a new (read refurb) phone, so you may want to do the same with tmobile

Last edited by koraisiva : 02-20-2007 at 05:30 PM.
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Old 02-20-2007, 05:29 PM   #10 (permalink)
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Thanks for the reply.
I am talking to the t-mobile rep and it is hard to prove that the issue is on the phone.
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